Avery Hanley
Oklahoma City,OK
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Adept at adapting to different musical styles and pieces with ease. Resourceful and detail-oriented with a superior work ethic and extensive musical background.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Hardworking and passionate job seeker with strong organizational skills eager to secure Lead Pharmacy Benefits Navigator position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Pharmacy Patient Liaison
Clearway Health
02.2022 - Current
- Educated patients on importance of preventive health care and insurance coverage.
- Contacted patients on annual renewal dates to offer assistance.
- Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Contributed to the development of internal training programs designed to improve staff knowledge on effective patient liaison strategies.
- Promoted patient advocacy by identifying barriers to care access and recommending appropriate resources or interventions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent service to patients and medical staff.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Trained new staff on filing, phone etiquette and other office duties.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Responded to inquiries by directing calls to appropriate personnel.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Followed document protocols to safeguard confidentiality of patient records.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Engaged with patients to provide critical information.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Senior Pharmacy Technician
Walgreens
04.2017 - 08.2022
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, including lists of medications and insurance details.
- Merchandised related products to drive pharmacy department sales.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Compiled customer demographic, allergy and medical history background.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared and submitted claims to insurance companies for payment.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Created new customer profiles and updated information in pharmacy computer systems.
- Accurately selected, measured and combined prescription components to prepare custom orders.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintains respectful relationships with fellow team members
- Maintains all required licenses: state and ptcb
Shift Lead
Walgreens
06.2014 - 02.2017
- Established team goals, reviewed employee work and mentored team members to improve performance.
- Identified, investigated and corrected inventory waste and theft to keep business operating at optimal levels.
- Estimated supply requirements based on historical needs and projected business levels.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Resolved escalated customer concerns to drive customer satisfaction and loyalty.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Resolved customer complaints and reported issues to senior management.
- Allocated tasks to employees daily and monitored activity and task completion.
- Completed opening and closing duties to facilitate business operations.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Handles incoming deliveries
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Responsible for cash handling on shift
- Assists pharmacy when needed
Sandwich Artist
Subway
05.2012 - 07.2014
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Organized food preparation stations and replenished supplies regularly.
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Completed efficient store opening and closing procedures each day.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Verified orders and bagged items for easy transport.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Assisted customers, including answering questions and preparing orders.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Organized food items on serving trays and in carry-out packages.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
pharmacy
Walgreens
02.2011 - 05.2013
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, including lists of medications and insurance details.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Created new customer profiles and updated information in pharmacy computer systems.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained clean and organized pharmacy shelving and work areas.
- Dispensed medications to patients in accordance with pharmacist orders.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Delivered quality care to customers through close collaboration with pharmacist.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Restocked shelves and prepared expired drugs for return.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Ordered medicines daily to comply with demands and needs.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy and medical history background.
- Entered orders into system and filled medication orders.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Maintained lines of communication with patients, providing instructions and general support.
- Resolved third-party rejection claims.
- Prepared and submitted claims to insurance companies for payment.
Hostess
Olive Garden
05.2008 - 05.2011
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered questions about food and order statuses for waiting customers.
- Answered customers' questions about hours, seating, current wait time and other information.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Arranged place settings with clean, chip-free plates and utensils to beautify table.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Notified server after seating parties in section to facilitate prompt service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Monitored dining area to assess server capacity and estimate wait times.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Set up and decorated menu marketing boards with current meal and drink specials.
Education
Bachelor of Science - Psychology
Southwestern Oklahoma State University
Weatherford, OKHigh School Diploma -
Classen High School of Advanced Studies
Oklahoma City, OK05.2008
Skills
- Drug inventory control
- Aseptic techniques
- Proper labeling procedures
- Time management
- Insurance billing
- Workflow Optimization
- Pharmacy operations
- Problem-solving skills
- Ordering and stocking medications
- Verifying orders
- Customer service
- Problem resolution
- Team building
- Relationship development
- Team management
- Inventory management
- Orchestra experience
- Expressive
- Broad range of musical styles
- Memorization expert
- Transposition
- Viola, Piano, and Vocal expert
- Soloing
- Special events performances
- Col legno
- Practicing music
- Staccato
- Poised
- Strong attention to detail
- Rehearsing
- Adhering to schedules
- Tuning
Timeline
Pharmacy Patient Liaison
Clearway Health
02.2022 - Current
Senior Pharmacy Technician
Walgreens
04.2017 - 08.2022
Shift Lead
Walgreens
06.2014 - 02.2017
Sandwich Artist
Subway
05.2012 - 07.2014
pharmacy
Walgreens
02.2011 - 05.2013
Hostess
Olive Garden
05.2008 - 05.2011
Bachelor of Science - Psychology
Southwestern Oklahoma State University
High School Diploma -
Classen High School of Advanced Studies