Avery Harmon
Austin,TX
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Keeping work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Rose Room
03.2023 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Completed opening, closing and shift change tasks by following company guidelines
- Restocked workstation with supplies and communicated out-of-stock items to management
- Speed Bartending in dark/loud environment
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Jack and Gingers Irish Pub
08.2022 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Collected and organized daily till totals and tips
- Upsold customers from shelf to premium brands to help boost sales
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender
Wonderbar at Domain
06.2022 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Poured wine, beer and cocktails for patrons
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Opened and closed full bar following correct guidelines while keeping bar clean
- Performed fast paced bartending skills to properly serve guest without keeping them waiting
- Performed cocktail speed tests making 10 cocktails in under 60 seconds with proper pours.
Bartender
The Park at The Domain
08.2021 - 07.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Trained new bartenders on drink preparation and upselling techniques
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Banquet Bartender
Wedding Event
07.2021 - 07.2022
- Talked easily with patrons to build rapport and earn repeat business
- Maintained detailed inventory of bar supplies and stocked work areas
- Set up banquet bars, stocked all supplies and put together table arrangements for each event
- Stocked bar with beer, wine, liquor and related supplies
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Advertised, marketed and recommended drink options to guests
- Prepared specialty drinks to support servers
- Created signature beverages to increase revenue and patron loyalty
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Sales Associate
Zara
05.2020 - 07.2021
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Developed trusting relationships with customers by making personal connections
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assessed customer needs to provide assistance and information on product features
- Sold various products by explaining unique features and educating customers on proper application or usage.
Instacart Shopper
Instacart
06.2019 - 07.2019
- Satisfied customers with quick, accurate service under tight deadlines
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others
- Completed pickup and shopping orders for customers within local area
- Listened to customer needs to identify and recommend best products and services
- Suggested comparable products to replace out-of-stock items
- Scanned items when pulling from shelves to update system stock information.
Server
Lakeside Pizza and Grill
03.2015 - 07.2017
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Cleaned tables and chairs to prepare dining area for next customers
- Served food and beverages to patrons and immediately remedied issues with orders
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
Austin Community College
Austin, TXTexas School of Bartenders Austin
Austin, TXSkills
- Customer Service
- Responsible Alcohol Service
- Alcohol Ordering
- Beverage Preparation
- Speed Bartending
- Outstanding Customer Service
- Able to Stand 10 Hours
- Licensed Mixologist
- Health Codes Compliance
- Menu Memorization
- Creative Mixology
- Food Service
- POS
- Cash handling
- Restaurant experience
- Upselling
- Team player attitude
- Issue Resolution
- Cash register
- Driving
- Food safety
- Bartending
- Bar Equipment Familiarity
- Bartending License
- Telephone Etiquette
Certification
- Driver's License
- TABC Certified
- Bartender License
- Food Handler Certification
Timeline
Bartender
Rose Room
03.2023 - Current
Bartender
Jack and Gingers Irish Pub
08.2022 - Current
Bartender
Wonderbar at Domain
06.2022 - Current
Bartender
The Park at The Domain
08.2021 - 07.2022
Banquet Bartender
Wedding Event
07.2021 - 07.2022
Sales Associate
Zara
05.2020 - 07.2021
Instacart Shopper
Instacart
06.2019 - 07.2019
Server
Lakeside Pizza and Grill
03.2015 - 07.2017
High School Diploma -
Austin Community College
Texas School of Bartenders Austin
- Driver's License
- TABC Certified
- Bartender License
- Food Handler Certification
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