Avery Heap
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Sales Associate
AdaptHealth
01.2024 - Current
- Develop and maintain working knowledge of current products and services offered by the company
- Answer all calls and emails in a timely manner, in adherence to their goals
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
- Review all required documentation to ensure accuracy
- Accurately process, verify, and/or submit documentation and orders
- Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
- Partners with intake, customer service, document collection as well as other functional areas within the company to help process orders and drive sales growth.
- Communicates and explains Medicare and private insurance procedures, pricing information, and product information to referral sources.
- Promotes products and services to all health care professionals that they may encounter daily. Understands and maintains balanced focus on most profitable business lines.
Private Nanny
Family
09.2021 - 12.2023
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Customer Service Cashier
Publix
07.2020 - 11.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
Bachelor of Arts - Business Administration And Management/Sales
Valencia College
Orlando, FL05.2024
Associate of Arts - Business
Valencia College
Orlando, FL05.2022
Skills
Excellent communication skills
Interpersonal
Good independent and team working skills
Flexibility and adaptability
Timeline
Customer Service Representative/Sales Associate
AdaptHealth
01.2024 - Current
Private Nanny
Family
09.2021 - 12.2023
Customer Service Cashier
Publix
07.2020 - 11.2022
Bachelor of Arts - Business Administration And Management/Sales
Valencia College
Associate of Arts - Business
Valencia College