Avery Heiden
Mesa,AZ
Summary
Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player with a customer service focus. Adept at meeting and exceeding sales quotas. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
Overview
7
7
years of professional experience
Work History
Solutions Specialist
Cox Communications
Mesa, AZ
05.2019 - 01.2024
- Identified customer needs and provided tailored solutions to meet them.
- Developed and implemented strategies for increasing sales volume.
- Resolved customer complaints in a timely manner.
- Conducted regular market research to identify potential opportunities and threats.
- Collaborated with other departments to ensure successful project completion.
- Maintained up-to-date knowledge of product features, pricing plans, warranties.
- Resolved customer account and billing problems.
- Strengthened workflow process by effectively recruiting and training employees to ensure optimal productivity.
- Maintained positive working relationship with fellow staff and management.
- Collected, analyzed and reported on data for use in operational planning.
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Sales Associate
menards inc.
Freeport, IL
12.2017 - 11.2018
- Trained all new sales employees on effective techniques.
- Delivered exceptional customer service, resulting in top performance in sales.
- Contacted other store locations to locate items to meet customer needs.
- Assisted customers with selection of products and services.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Achieved target insurance plan sales through upselling techniques.
- Provided customers with comprehensive guidance on product maintenance and operation.
- Organized and displayed items in visually appealing manner.
- Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs.
- Set aside merchandise for on-hold reservations.
- Prepared products for sales floor and created appealing product displays.
- Utilized established and novel strategies to upsell items such as accessories and related purchases.
- Listened to customer needs and preferences to provide accurate advice.
- Maintained up-to-date knowledge of customer buying habits.
- Placed special orders and called other stores to find desired items.
- Recommended merchandise based on customer needs.
- Proactively identified and solved complex problems that impacted operations management and business directions.
- Trained team members on security risks and loss prevention to aid in mitigating store theft.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Kept system inventory tracking accurate and updated for optimal usage.
- Diagnosed and resolved problems with mobile devices in alignment with company service standards.
- Stocked and rotated inventory regularly.
- Enhanced sales performance by upselling to increase purchase totals.
- Maintained a flexible work schedule to meet fluctuating customer demands.
- Completed purchases with cash, credit and debit payment methods.
- Managed and enhanced visually appealing displays for the entire store.
Sales Associate
hibbets sports
Freeport, IL
01.2017 - 12.2017
- Prepared products for sales floor and created appealing product displays.
- Assisted customers with selection of products and services.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Created attractive displays for merchandise to enhance sales.
- Sought opportunities to up-sell and add-on additional merchandise.
- Mentored personnel in company policies, product specifications, customer service and sales techniques.
- Assisted customers with product selection, sales, and returns.
- Built a loyal clientele to retain a high level of repeat and referral business.
- Achieved target insurance plan sales through upselling techniques.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Met incoming customers and provided immediate assistance.
- Set aside merchandise for on-hold reservations.
- Listened to customer needs and preferences to provide accurate advice.
- Organized and displayed items in visually appealing manner.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Evaluated and processed customer returns and helped customers make alternate sections.
- Computed sales prices, totaled purchases and processed payments.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Maintained up-to-date knowledge of customer buying habits.
- Described merchandise and explained product operation to customers.
- Increased purchase totals by recommending additional items.
- Operated a cash register to process cash, check and credit card transactions.
- Developed and maintained comprehensive understanding of product, service and company policies to support colleagues and clients.
- Worked flexible schedule to accommodate changing customer levels.
- Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales.
- Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
- Built and maintained effective relationships with peers and upper management.
Education
High School Diploma -
Freeport High School
Freeport, IL2016
Skills
- Team player mentality
- Active listening
- Customer- and service-oriented
- Money handling
- Merchandising knowledge
- Reliable and punctual
- POS systems
- Verbal/written communication
- Listening skills
- Sales expertise
- Inventory management
- Outgoing personality
- Retail merchandising expertise
- Time management ability
- Sales process
- Excellent communication skills
- Customer Relationship Building
Accomplishments
- offered Promoted to assistant manger after only 4 mouths twice.
- Creative Problem Solving:
Resolved product issue through consumer testing. - Fulfilled all supervisory duties when Store Manager was on vacation.
- Named “Associate of the Quarter” for exceeding all customer service goals.
- Mentored 5+ new sales associates.
- Design
Responsible for creative design for prominent. - Met monthly sales goals for 48 months straight.
- Received 10 “exceeds expectations” ratings on performance reviews.
- Resolved 95% of customer service issues within 10 minutes or less to maximize loyalty and retention.
References
References available upon request.
Timeline
Solutions Specialist
Cox Communications
05.2019 - 01.2024
Sales Associate
menards inc.
12.2017 - 11.2018
Sales Associate
hibbets sports
01.2017 - 12.2017
High School Diploma -
Freeport High School