Avery Herold
Bristol,TN
Summary
I am a dynamic customer service expert with years of experience in a wide array of fields. My experience in diverse backgrounds gives me the unique ability to adapt to a variety of different roles. I have experience in food-service, sales, retail, event staffing, and hospitality. I am an adept multitasker with proven results, no matter the job I am performing. My experience gives me impeccable insight into the customer service industry that would be an incredible asset to your business.
Overview
6
6
years of professional experience
Work History
Environmental Services Technician
Piedmont Eastside Medical Center
01.2023 - 01.2024
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Collaborated with other environmental service technicians to complete large-scale projects efficiently and effectively.
- Promoted sustainability initiatives within the organization through proactive recycling efforts and responsible resource usage.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Demonstrated commitment to professional development by attending relevant training sessions provided by the organization regularly.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
Seasonal Worker
Target
10.2022 - 01.2023
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Loaded and unloaded store supplies and materials and stored in correct location.
- Transported and unloaded merchandise from delivery trucks.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Parking Coordinator
M&M Event Parking
05.2022 - 10.2022
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
- Escorted drivers to vehicles and helped load or carry large items.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Parked and retrieved cars according to customer needs.
Sales Associate
Marley's Speciality Store
01.2019 - 05.2022
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
The Cheesecake Factory
01.2018 - 01.2019
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Education
High School Diploma -
Dobyns-Bennett High School
Kingsport, TN05.2018
Skills
- Environmental remediation
- Facility Maintenance
- Warm and Friendly
- Cool Under Pressure
- De-Escalation Techniques
- Progress Monitoring
- Emergency Procedures
- Customer Service
- Work Order Management
- Prioritizing calls
- Relationship Management
- Communication Management
Timeline
Environmental Services Technician
Piedmont Eastside Medical Center
01.2023 - 01.2024
Seasonal Worker
Target
10.2022 - 01.2023
Parking Coordinator
M&M Event Parking
05.2022 - 10.2022
Sales Associate
Marley's Speciality Store
01.2019 - 05.2022
Server
The Cheesecake Factory
01.2018 - 01.2019
High School Diploma -
Dobyns-Bennett High School