Avery Hill
Palmer,AK
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Barista
Little Millers
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Retail Associate
House of Bread Wasilla
11.2021 - 05.2023
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Prepared and served coffee, espresso drinks, and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Organized large catering orders and received payments over the phone.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained calm demeanor during high-volume periods and special events.
- Took orders, prepared foods and processed payments in full-service establishment.
Cart Attendant
Palmer Golf Course
04.2021 - 10.2021
- Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Cleaned parking lots and sidewalks by picking up litter, removing snow and treating ice and monitored outside activities to keep area safe for customers.
- Assisted customers with carrying out and loading heavy, bulky purchases into vehicles.
Education
No Degree - Bachelor's of Science And Psychology
University of Alaska Anchorage
Anchorage, AKHigh School Diploma -
Mat-Su Central
Wasilla, AK05.2022
Skills
- Strong Communication and Interpersonal Skills
- Customer Service
- Adaptable and Flexible
- POS Software
- Safety and Cleanliness Standards
- Creative Thinking
- Administrative Skills
Timeline
Barista
Little Millers
07.2023 - Current
Retail Associate
House of Bread Wasilla
11.2021 - 05.2023
Cart Attendant
Palmer Golf Course
04.2021 - 10.2021
No Degree - Bachelor's of Science And Psychology
University of Alaska Anchorage
High School Diploma -
Mat-Su Central