- I participate in a variety of outdoor recreational activities
- Hiking
- Drone Piloting
- Watching Movies and TV Shows
- Volunteering
- Volunteer Work
- Volunteering at community kitchens and food-related charities
- Ham Radio
Avery Hill
Goose Creek,SC
Summary
With a proven track record at Lowes and the City Of Charleston Fire Department, I excel in customer support and emergency response, showcasing exceptional patience and a knack for problem-solving. My expertise in stock management and life-saving techniques has consistently enhanced customer satisfaction and community safety, significantly boosting efficiency and team productivity.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Merchandising Service Associate
Lowes
10.2023 - 09.2024
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Trained staff on operating procedures and company services.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Unloaded, loaded, and stocked merchandise.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Fire Fighter
City Of Charleston Fire Department
01.2001 - 01.2017
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
- Promoted a culture of safety within the fire department by adhering to established protocols in both routine activities and emergency situations.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Reduced fire hazards within the community by conducting thorough building inspections and recommending preventive measures.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
- Contributed to a positive work environment for all crew members by consistently demonstrating leadership qualities, professionalism, and dedication to duty.
- Led successful search-and-rescue missions to locate missing persons or trapped individuals during fires or natural disasters.
- Completed timely administrative tasks such as record-keeping, report writing, budget monitoring, or personnel evaluations to support department operations.
- Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
- Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
- Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Assisted in prevention of fires through public education programs.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Assisted with regular maintenance of firefighting equipment.
Education
High School Diploma -
St. Andrews High School
Charleston, SC06-1997
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Stock replenishment
- Stock management proficiency
- Customer service excellence
- Records maintenance
- Documentation and reporting
- Vehicle assessment
- Maintenance reporting
- Document and records management
Certification
- Forklift Certification
- Emergency Vehicle Operator Course Certificate– Various States' Departments of Transportation.
- Confined Space Rescue Technician - State or Local Government Agencies or Third-Party Organizations.
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
- Driver/Operator Pumper Certification - International Fire Service Accreditation Congress (IFSAC).
- Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).
Interests
Timeline
Merchandising Service Associate
Lowes
10.2023 - 09.2024
Fire Fighter
City Of Charleston Fire Department
01.2001 - 01.2017
- Forklift Certification
- Emergency Vehicle Operator Course Certificate– Various States' Departments of Transportation.
- Confined Space Rescue Technician - State or Local Government Agencies or Third-Party Organizations.
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
- Driver/Operator Pumper Certification - International Fire Service Accreditation Congress (IFSAC).
- Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).
High School Diploma -
St. Andrews High School
Similar Profiles
Abenezer NekaroAbenezer Nekaro
Sales Associate at LowesSales Associate at Lowes
GARRY STILLEYGARRY STILLEY
Specialist | Flooring Specialist at LowesSpecialist | Flooring Specialist at Lowes
Will KinseyWill Kinsey
Inventory Receiver at LowesInventory Receiver at Lowes