Avery Kay
Lincoln
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
Work History
Pharmacy Cashier
Downey Drug
Alexandria
03.2024 - Current
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Managed cash drawer, ensuring accurate cash handling and daily reconciliations.
- Answered incoming calls from customers regarding product availability or pricing information.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returns and exchanges in compliance with pharmacy policies.
- Collaborated with pharmacy technicians to streamline workflow and improve service delivery.
- Reported any suspicious activities or theft attempts immediately to management.
- Coordinated with pharmacy staff to expedite filling of prescriptions during high-volume periods.
- Assisted pharmacists with inventory management, including stocking shelves and conducting inventory counts.
- Answered customer questions and referred to pharmacist for medication information.
- Greeted customers promptly and responded to questions.
- Answered phone calls from customers regarding product availability and pricing information.
- Built and maintained productive relationships with employees.
- Processed customer transactions for prescription and over-the-counter medications accurately and efficiently.
- Resolved customer complaints in a professional manner while maintaining company policies and procedures.
- Verified customer information and prescriptions for accuracy before processing sales.
- Maintained clean and organized checkout and retail areas to ensure a pleasant shopping experience.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Facilitated communication between pharmacists and customers when specific pharmaceutical advice was required.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with locating specific items within the store.
Childcare Provider
Childcare
Alexandria
01.2018 - Current
- Dressed children and changed diapers.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Read books aloud to small groups or individual children.
- Observed and monitored children's play activities.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted with feeding infants and toddlers during meal times.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instilled discipline and maintained order with children by using simple and commanding directives.
Custodian
Shocco Springs Baptist Conference Center
Talladega
05.2022 - 04.2024
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Maintained accountability for building keys, master keys and access cards.
- Notified building managers about needed repairs to maintain public safety.
- Checked and stocked inventory throughout facility to meet expected demands.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Ensured that all equipment was properly stored after use.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Academy For Excellence Church School
Pell City, AL05-2024
Skills
- Customer service
- Cash handling
- Inventory management
- Sales transactions
- Conflict resolution
- Effective communication
- Telephone etiquette
- Basic child care
- Attention to detail
- Problem-solving
Timeline
Pharmacy Cashier
Downey Drug
03.2024 - Current
Custodian
Shocco Springs Baptist Conference Center
05.2022 - 04.2024
Childcare Provider
Childcare
01.2018 - Current
High School Diploma -
Academy For Excellence Church School
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