Summary
Overview
Work History
Education
Skills
Cell
Certification
Timeline
Generic

Avery Leake

Fort Wainwright,AK

Summary

Dedicated Shift Supervisor with a demonstrated history of delivering exceptional customer service and adeptness in independent work settings. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Formerly experienced in customer service alongside food industry roles, now equipped with medical knowledge and eager to expand into remote customer service positions and broaden skill set.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

ServiceSource
10.2021 - 06.2023
  • Managed and supervised cleaning crew composed of 10 to 20 individuals with disabilities, ensuring supportive and inclusive work environment while maintaining high standards of cleanliness and efficiency
  • Demonstrated strong autonomy and accountability, effectively managing tasks independently while also ensuring productivity and focus of crew under supervision.
  • Ensured meticulous upkeep of dining facility in strict adherence to government requirements and regulations, maintaining high standard of cleanliness and safety at all times.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Prep Chef/Dishwasher

Hawthorn Retirement Group LLC
03.2020 - 03.2021
  • Contributed to positive working environment through effective communication and teamwork practices.
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
  • Managed and executed preparation of meals for resident population of up to 200 individuals with attention to quality, efficiency, and adherence to dietary standards.
  • Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
  • Assisted with ordering supplies and managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
  • Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
  • Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
  • Participated in regular staff meetings to discuss areas of improvement, leading to increased overall performance levels within the kitchen team.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Server & Housekeeper

Hawthorn Retirement Group LLC
03.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed daily housekeeping duties, including cleaning and preparing up to 10 rooms and laundering linens, within time frame between serving breakfast and lunch to residents.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed resident complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked resident's rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to inviting atmosphere for residents.

Bar-back

Strange Brew Pub
06.2018 - 08.2018
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Restocked condiments and drink station supplies to maintain customer satisfaction
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Assisted in setting up and breaking down bar area for special events.
  • Delivered food to customers at bar and tables.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.

Sales Associate/Assistant

Floor Coverings International
01.2018 - 06.2018
  • Locate and contact potential clients to offer advertising services
  • Advise customers on substitution or modification of parts when identical replacements are not available
  • Confer with clients to provide marketing or technical advice
  • Assist in measuring rooms and floor areas in order to create floor plan
  • Clean and organize storage warehouses
  • Assist at advertising events by greeting and talking with potential clients, setting up client appointments, and providing information to customers
  • Accompany manager to client appointments to conduct floor plan measurements and provide comprehensive assistance as needed.
  • Engaged in direct marketing efforts by canvassing door-to-door, distributing advertising pamphlets to prospective clients.

Catering Assistant

Karen Rodriguez
11.2016 - 05.2018
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Maintained flexible work schedule to meet event needs.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Assisted in preparation and presentation of food, ensuring high-quality standards were maintained.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Assisted catering services for events ranging from intimate gatherings of 50 guests to large-scale functions accommodating up to 400 attendees.

Education

High school diploma -

Lee High School
Huntsville, AL
05.2018

Skills

  • Staff Management
  • Customer-Oriented
  • Workplace Safety
  • Employee Training
  • Team Leadership
  • Positive Attitude
  • Conflict Resolution
  • Creative Problem-Solving
  • Quality Inspections
  • Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • Inventory Assessment
  • Documentation And Reporting
  • Quality Control

Cell

520-366-1092

Certification

  • EKG Technician Certification, December 22nd, 2023
  • Doctors Management HIPPA Training, December 22nd, 2023
  • Doctors Management OSHA Training, December 22nd, 2023
  • Food Handlers Course, November 2021 - November 2023


Timeline

Shift Supervisor

ServiceSource
10.2021 - 06.2023

Prep Chef/Dishwasher

Hawthorn Retirement Group LLC
03.2020 - 03.2021

Server & Housekeeper

Hawthorn Retirement Group LLC
03.2019 - 03.2020

Bar-back

Strange Brew Pub
06.2018 - 08.2018

Sales Associate/Assistant

Floor Coverings International
01.2018 - 06.2018

Catering Assistant

Karen Rodriguez
11.2016 - 05.2018

High school diploma -

Lee High School

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Avery Leake