Avery Lopez
Lake Worth
Summary
Dynamic Client Care Representative with proven expertise at ACCESS Specialty Animal Hospital in managing complex schedules and enhancing client communication. Skilled in medical record management and payment processing, I excel in delivering exceptional customer service while maintaining inventory efficiency. Adaptable and proactive, I thrive in fast-paced environments, ensuring seamless operations and client satisfaction. I am looking to expand my experience and continue to develop my skills.
Overview
4
4
years of professional experience
Work History
Client Care Representative
ACCESS Specialty Animal Hospital
Royal Palm Beach
11.2024 - Current
- Greeted visitors and provided them with assistance.
- Manage multiple veterinarians' schedules, and adjust accordingly when emergencies occur.
- Processed customer payments per company policy.
- Manage incoming medical records through email and fax.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Receptionist
Delray Beach Animal Hospital
Delray Beach
05.2023 - 11.2024
- Performed data entry tasks into various computer systems accurately and promptly.
- Train new-hire employees on daily tasks.
- Updated daily log book with information about visitors entering the premises.
- Monitor client and patient needs to make appropriate adjustments.
Pet Care Technician
K9 Resorts Daycare & Luxury Hotel
Wellington
11.2022 - 05.2023
- Conducted daily safety checks on all equipment used in the facility.
- Organized activities such as playtime sessions and walks for animals staying overnight at the facility.
- Identified potential hazards in the environment that could affect the health and well-being of pets.
- Demonstrated knowledge of common breed characteristics when interacting with customers' pets.
Server
Stonewood Grill & Tavern
Wellington
07.2021 - 11.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
LaGuardia Community College
Long Island City, NY01-2016
High School Diploma -
John Adams High School
New York, NY01-2014
Skills
- Customer service
- Data entry
- Medical record management
- Scheduling management
- Payment processing
- Inventory management
- Client communication
- Adaptability
Timeline
Client Care Representative
ACCESS Specialty Animal Hospital
11.2024 - Current
Receptionist
Delray Beach Animal Hospital
05.2023 - 11.2024
Pet Care Technician
K9 Resorts Daycare & Luxury Hotel
11.2022 - 05.2023
Server
Stonewood Grill & Tavern
07.2021 - 11.2022
LaGuardia Community College
High School Diploma -
John Adams High School
Similar Profiles
Lissette FriasLissette Frias
Oncology Customer Service Representative at Thrive Access Specialty Animal HospitalOncology Customer Service Representative at Thrive Access Specialty Animal Hospital
Eleise AdamsEleise Adams
Client Care Representative at ACCESS Specialty Animal Hospital SFVClient Care Representative at ACCESS Specialty Animal Hospital SFV
Julieta RiveraJulieta Rivera
Emergency Veterinary Technician at ACCESS Specialty Animal HospitalEmergency Veterinary Technician at ACCESS Specialty Animal Hospital
Matthew RobertsMatthew Roberts
Pharmaceutical Sales Representative at Skyline PharmaceuticalsPharmaceutical Sales Representative at Skyline Pharmaceuticals
Anthony Dejesus Martinez HerreraAnthony Dejesus Martinez Herrera
Cashier at Kentucky Fried ChickenCashier at Kentucky Fried Chicken