Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Avery Love

Avery Love

Stanfield,NC

Summary

Dynamic logistics professional with extensive experience at Harris Teeter, excelling in shipment coordination and inventory management. Proven track record in enhancing supply chain efficiency and fostering vendor relationships. Adept at problem-solving and team leadership, consistently achieving operational goals while ensuring compliance with industry regulations.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Backhaul Logistics Coordinator

Harris Teeter
03.2017 - Current
  • Coordinated shipment schedules to ensure timely delivery of goods.
  • Assisted in inventory management by tracking stock levels and reordering supplies.
  • Supported documentation processes for import/export compliance and shipping regulations.
  • Communicated with vendors and carriers to resolve logistical issues efficiently.
  • Organized transportation logistics for multiple shipments, enhancing operational flow.
  • Maintained accurate records of shipments and deliveries using logistics software tools.
  • Collaborated with team members to improve supply chain workflows and reduce delays.
  • Adapted quickly to changing priorities in a fast-paced logistics environment.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
  • Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
  • Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
  • Adapted logistics strategies to meet changing market demands and customer needs swiftly.
  • Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
  • Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Updated and maintained databases to track shipments and inventory.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Built and established relationships with staff and vendors.

Dispatcher/Transportation Router

Harris Teeter
04.2004 - 03.2017
  • Coordinated transportation schedules to optimize delivery routes and minimize delays.
  • Monitored vehicle locations using GPS tracking systems to ensure timely arrivals.
  • Managed communication between drivers and clients to resolve issues promptly.
  • Implemented process improvements that enhanced dispatch efficiency and accuracy.
  • Trained new dispatch staff on operational procedures and software tools.
  • Analyzed logistics data to identify trends and recommend adjustments for efficiency gains.
  • Led team meetings to discuss performance metrics and address operational challenges.
  • Developed training materials for ongoing dispatcher education and skill enhancement.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Provided training and guidance to new dispatchers.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Scheduled and dispatched drivers to locations in {TN,GA,FL,NC,&SC.}
  • Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
  • Increased customer satisfaction through timely communication and accurate shipment tracking updates.
  • Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
  • Coordinated emergency responses, providing swift solutions to potential transportation challenges.
  • Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
  • Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
  • Coordinated dispatching of [144]drivers to accomplish daily delivery requirements.
  • Facilitated training sessions for new dispatchers, elevating team's overall knowledge and capabilities.
  • Conducted regular meetings with transportation staff to discuss performance, challenges, and opportunities for improvement.
  • Addressed customer inquiries and complaints, maintaining high levels of customer satisfaction.
  • Enhanced team morale and cohesion by fostering environment of open communication and mutual support.
  • Improved operational efficiency by coordinating dispatch of vehicles according to real-time demands and schedules.
  • Implemented new dispatch software that led to quicker response times and better communication between drivers and dispatch.
  • Contributed ideas during strategic planning sessions, helping to shape future direction of transportation operations.
  • Enhanced driver satisfaction with regular communication and problem-solving support.
  • Ensured compliance with all regulatory requirements, safeguarding company's reputation and operational legality.
  • Reduced fuel consumption and increased on-time deliveries by optimizing route schedules.
  • Developed contingency plans for unexpected events, ensuring business continuity under various scenarios.
  • Coordinated emergency responses for incidents, ensuring public safety and minimal service disruption.
  • Monitored real-time traffic conditions to adjust routes on fly, avoiding delays and improving service reliability.
  • Collaborated with other departments to ensure coordinated approach to logistics and transportation challenges.
  • Streamlined route planning processes, resulting in more efficient use of transportation resources.
  • Maintained accurate and up-to-date records of transportation activities, contributing to seamless operations.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized delivery routes.
  • Received new orders, prepared documentation, and assigned personnel.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Scheduled deliveries and pickups according to customer needs.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with customers to provide delivery updates and resolution.
  • Tracked and monitored vehicle performance and maintenance.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Monitored and tracked dispatch communication systems.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated daily transportation schedules to ensure timely deliveries and efficient routing.
  • Oversaw communication between drivers and management, facilitating prompt issue resolution.
  • Monitored real-time tracking systems to optimize delivery routes and improve efficiency.
  • Trained new dispatch staff on operational procedures and software systems for effective workflow.
  • Implemented process improvements that enhanced response times and customer satisfaction levels.
  • Analyzed delivery patterns to identify trends, adjusting operations for improved service delivery.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
  • Facilitated training for new dispatchers, improving team readiness and performance.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Optimized routing schedules to enhance delivery efficiency and reduce transit times.
  • Coordinated with drivers to ensure timely departures and arrivals at various destinations.

Grocery Department Manager

Harris Teeter
10.1997 - 04.2004
  • Supervised daily operations of grocery department, ensuring compliance with safety and quality standards.
  • Trained and mentored staff on inventory management and customer service best practices.
  • Developed and implemented efficient merchandising strategies to enhance product visibility and sales.
  • Analyzed sales data to identify trends, adjust stock levels, and optimize product assortment.
  • Oversaw scheduling and staffing to ensure adequate coverage during peak shopping hours.
  • Led initiatives to improve departmental processes, increasing operational efficiency and reducing waste.
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Collaborated with store management to optimize overall store performance and meet company goals.
  • Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
  • Implemented successful promotional campaigns to increase sales and drive customer engagement.
  • Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
  • Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
  • Evaluated financial data to identify opportunities for cost reduction and revenue growth within the grocery department.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
  • Led a team of employees, providing ongoing training and development for optimal performance.
  • Improved customer satisfaction by implementing efficient product merchandising strategies.
  • Managed grocery department operations, ensuring a clean and organized store environment.
  • Implemented loss prevention measures throughout the department by conducting routine audits of inventory counts along with reviewing surveillance footage as needed.
  • Increased employee retention through effective recruitment, training, and motivation strategies.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Performed key tasks to promote inviting grocery store appearance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Sales Associate

CompUSA
05.1999 - 08.2001
  • Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
  • Assisted in inventory management, ensuring accurate stock levels and product availability.
  • Conducted product demonstrations to educate customers about features and benefits effectively.
  • Collaborated with team members to achieve sales goals and promote store initiatives.
  • Trained new associates on sales techniques, customer engagement strategies, and company policies.
  • Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
  • Developed promotional displays to increase product visibility and drive sales growth within the store.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sandwich Artist

SUBWAY®Restaurants
01.1995 - 10.1997
  • Prepared high-quality sandwiches following standardized recipes and customer preferences.
  • Operated food preparation equipment, ensuring adherence to safety and sanitation standards.
  • Assisted customers in selecting menu items, enhancing overall dining experience through excellent service.
  • Maintained cleanliness of workstations and dining areas, promoting a welcoming environment for patrons.
  • Trained new staff on sandwich preparation techniques and customer service protocols, fostering team efficiency.
  • Implemented inventory management practices to reduce waste and optimize ingredient usage effectively.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Customized orders to accommodate special requests, enhancing customer loyalty.
  • Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
  • Conducted regular quality checks for ingredients, maintaining high standard of products offered.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Optimized food storage procedures, minimizing waste and reducing costs.
  • Assisted in menu development, introducing popular items that became customer favorites.
  • Trained new employees in sandwich preparation and customer service excellence, raising team performance.
  • Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
  • Maintained clean and sanitary work station, contributing to hygienic dining environment.
  • Engaged with customers to gather feedback, using insights to refine service and offerings.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Collaborated with management to address customer feedback, improving overall satisfaction.
  • Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
  • Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
  • Streamlined sandwich-making process to reduce wait times for customers.
  • Implemented creative sandwich specials, attracting more customers and boosting sales.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Managed inventory levels, ensuring fresh ingredients were always available for menu items.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Dishwasher/Salad Bar Attendant/Cleaning Team Leader

JM's Family Restaurant
01.1993 - 08.1995
  • Operated commercial dishwashing equipment to ensure cleanliness and sanitation of dishes and utensils.
  • Maintained organized workstations to enhance efficiency and workflow during peak service hours.
  • Collaborated with kitchen staff to streamline dish collection and reduce turnaround time for clean items.
  • Trained new team members on proper washing techniques and safety protocols in dishwashing operations.
  • Implemented best practices for waste management, contributing to a cleaner and more efficient kitchen environment.
  • Monitored inventory levels of cleaning supplies, ensuring availability for uninterrupted dishwashing processes.
  • Assisted in maintaining compliance with health and safety regulations throughout dishwashing operations.
  • Provided feedback on equipment performance, suggesting improvements to optimize operational efficiency in the kitchen.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
  • Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
  • Enhanced equipment longevity, performing routine checks and maintenance on dishwasher to ensure optimal performance.
  • Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.
  • Facilitated smooth kitchen operations, promptly addressing any malfunctions with dishwashing equipment to prevent downtime.
  • Supported kitchen staff by preparing work areas before rush hours, streamlining cooking and serving process.
  • Supported culture of hygiene and cleanliness, participating in regular kitchen cleaning and sanitation drives.
  • Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
  • Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
  • Maintained cleanliness and sanitation in kitchen, contributing to healthy working environment by rigorously following cleaning schedules.
  • Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
  • Optimized cleaning processes, experimenting with different detergents and wash cycles to achieve superior cleanliness.
  • Streamlined waste management procedures, effectively sorting and disposing of garbage and recycling materials.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Washed dishes and assisted in bussing tables.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Monitored dishwashing machines for proper functioning.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Managed daily operations of salad bar, ensuring freshness and quality of ingredients.
  • Trained and mentored new staff on food preparation and safety standards.
  • Streamlined inventory processes, reducing waste and improving efficiency.
  • Assisted customers in selecting items, providing exceptional service to enhance experience.
  • Developed seasonal menu offerings to align with customer preferences and trends.
  • Implemented hygiene protocols to maintain cleanliness and compliance with health regulations.
  • Collaborated with suppliers to source high-quality produce and specialty items.
  • Evaluated customer feedback to refine offerings, driving satisfaction and repeat business.
  • Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
  • Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
  • Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
  • Minimized cross-contamination during preparation and stocking.
  • Supported efficient restaurant operations by promptly preparing additional items during peak hours.
  • Improved guest experience through exceptional attention to detail in presentation, taste, variety, and overall consistency of offerings at the salad bar.
  • Removed freshly baked bread from oven and sliced up loaves for placement at salad bar.
  • Collaborated with kitchen staff to ensure timely replenishment of popular items during busy shifts.
  • Promoted sustainability efforts within the workplace through effective recycling measures and responsible portioning techniques.
  • Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
  • Replenished buffet food when quantities became low.
  • Fulfilled written and verbal orders by serving various food.
  • Complied with safety standards while handling food and buffet equipment.
  • Cleaned up spilled food and condiments to keep buffet area well-maintained.
  • Set the standard for punctuality and reliability, consistently arriving on time for shifts and maintaining a strong attendance record.
  • Delivered consistent quality control by carefully inspecting all products before adding them to the salad bar display.
  • Facilitated collaborative efforts among team members, regularly participating in staff meetings and offering constructive feedback to improve overall performance.
  • Received high marks on health inspections due to strict adherence to sanitation standards and regulations within the salad bar area.
  • Assisted in reducing food waste through proper storage, rotation, and inventory management practices.
  • Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
  • Boosted sales with attractive product presentations, including creative garnishing and arrangement techniques.
  • Upheld strong knowledge of menu items, ingredients, allergens, allowing for precise recommendations based on specific customer needs.
  • Streamlined salad bar operations by creating an organized system for ingredient prep and assembly tasks.
  • Contributed to overall cleanliness of the establishment by routinely sanitizing work surfaces and utensils.
  • Strengthened team efficiency through clear communication and cooperation with both front-of-house and back-of-house staff members.
  • Placed clean plates and utensils at beginning of salad bar for patron self-service.
  • Followed food safety practices and sanitation guidelines.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Trained new staff on food preparation and safety procedures.
  • Monitored food temperature, discarding items not stored correctly.
  • Pushed, pulled and transported large loads and objects.
  • Lifted and carried heavy materials.
  • Cleaned and maintained work areas, equipment and utensils.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
  • Trained and mentored team members on effective cleaning techniques and equipment usage.
  • Coordinated schedules for cleaning staff to optimize resource allocation and coverage.
  • Conducted regular inspections to maintain high cleanliness levels across facilities.
  • Implemented process improvements resulting in enhanced efficiency in cleaning workflows.
  • Developed training materials to improve onboarding for new cleaning staff.
  • Resolved operational issues promptly, maintaining seamless service delivery across teams.
  • Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
  • Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
  • Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
  • Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
  • Improved team efficiency by implementing streamlined cleaning processes and schedules.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Sun Valley High School
Indian Trail, NC
06-1999

Skills

  • Problem-solving
  • Decision-making
  • Logistics analysis
  • Customer service
  • Shipment coordination
  • Shipment tracking
  • Transportation planning
  • Transportation management
  • Warehousing processes
  • Scheduling coordination
  • Punctual and dependable
  • Supply chain operations
  • Shipping procedures
  • Driver scheduling
  • Inventory management
  • Analytical thinking
  • Sales support
  • Purchase orders
  • Fleet management
  • Load planning support
  • Computer-based inventory system
  • Route optimization
  • Project assignments
  • Emergency readiness
  • Verbal and written communication
  • Team building
  • Warehouse and transportation operations
  • Training and leadership
  • Data entry
  • Customer service skills
  • Customer relations
  • Critical thinking
  • Schedule coordination
  • Flexibility and adaptability
  • Logistics process improvement
  • Cost reduction
  • Strategic planning
  • Interdepartmental collaboration
  • Progress tracking
  • Vendor relationship management
  • Warehouse management systems
  • Desktop and laptop computers
  • Team guidance and management
  • Word processing
  • Database maintenance
  • Customer needs assessment

Certification

BBT Assistance Training Completion with Harris Teeter

Timeline

Backhaul Logistics Coordinator

Harris Teeter
03.2017 - Current

Dispatcher/Transportation Router

Harris Teeter
04.2004 - 03.2017

Sales Associate

CompUSA
05.1999 - 08.2001

Grocery Department Manager

Harris Teeter
10.1997 - 04.2004

Sandwich Artist

SUBWAY®Restaurants
01.1995 - 10.1997

Dishwasher/Salad Bar Attendant/Cleaning Team Leader

JM's Family Restaurant
01.1993 - 08.1995

Sun Valley High School

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