Avery Lueck

• March 2022 - November 2023

Scheduler of new, established and referral patient's for the cardiology department. the cardiology department is sectioned into multiple specialty clinics. the clinics I assisted with was the Preventive Cardiology clinic, Women's Heart clinic, Sports Cardiology clinic, International Cardiology clinic, Spontaneous Coronary Artery Dissection (SCAD) clinic and Lipid/Hypercholesterolemia/Statin Intolerance clinic.

Multi tasking skills are a crucial necessity within this role. Answering incoming calls from patients and coordinating their upcoming appointment schedule, along with pulling medical records both with Mayo Clinic's epic system and CareEverywhere for outside facility records. Occasional instances occurred where patient's and insurance companies would call in needing to obtain CPT billing codes of ordered testing and provider licensing codes to determine if the patient's insurance coverage was within network.

• November 2023 - Present

Echocardiogram Appointment Specialist. Worked exclusively with the lead technologist of the department on the long lasting waitlist of patient's whom have been referred to complete an ultrasound of their heart structure(s) by their healthcare physician. Actively taking calls from the office of the referring provider and assisting them with adding patient the waitlisted during the timeframe this test is needing to be completed. The usage of critical thinking, medical terminology and anatomy & physiology skills was implemented to determine the urgency of each patient based on the symptom/diagnosis and the next steps in the patient's care plan the results of the echocardiogram will be used to determine.

• Clean and sanitize work areas, equipment, utensils, dishes, or silverware
• Store food in designated containers and storage areas to prevent spoilage
• Portion and wrap the food, or place it directly on plates for service to patrons
• Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
• Remove trash and clean kitchen garbage containers
• Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items
• Carry food supplies, equipment, and utensils to and from storage and work areas
• Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items
• Keep records of the quantities of food used
• Load dishes, glasses, and tableware into dishwashing machines
• Work on assembly lines adding cutlery, napkins, food, and other items to trays in hospitals, cafeterias, airline kitchens, and similar establishments
• Prepare and serve a variety of beverages such as coffee, tea, and soft drinks

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Collect payments from customers
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
• Prepare checks that itemize and total meal costs and sales taxes
• Take orders from patrons for food or beverages
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
• Present menus to patrons and answer questions about menu items, making recommendations upon request
• Clean tables or counters after patrons have finished dining
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
• Inform customers of daily specials
• Stock service areas with supplies such as coffee, food, tableware, and linens
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
• Fill salt, pepper, sugar, cream, condiment, and napkin containers
• Provide guests with information about local areas, including giving directions

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
• Dust and polish furniture and equipment
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
• Hang draperies and dust window blinds
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers
• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
• Sort, count, and mark clean linens and store them in linen closets
• Replace light bulbs
• Move and arrange furniture and turn mattresses