Avery Magpoc
Chandler,AZ
Summary
A hardworking and organized individual who is well-versed in team communication, meeting daily goals, training employees, and ensuring guest satisfaction to encourage returning customers.
With six years of barista and shift supervisor experience at Starbucks, this individual is adept at picking up new skills and eagerly applying these new skills to any task given.
Overview
6
6
years of professional experience
Work History
Host
Buca Di Beppo
10.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Barista, Shift Supervisor
Starbucks
08.2017 - 09.2023
- Completed store opening and closing procedures by balancing tills and completing nightly deposit.
- Maintained clean and well-organized production areas to avoid violations or unnecessary production delays due to hazards or inefficient layouts.
- Delivered successful training to more than 25+ employees during tenure, educating on beverage recipes, routines, and how to create genuine customer connections.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies, plus calling around to other locations to swap product when necessary.
- Prepared shift summary reports for store manager and other supervisors, and communicated regularly with entire team on goals and progress.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Advised customers on whole bean purchases by detailing origin, flavor, and pairing recommendations.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
Bachelor of Arts - Theatre
Arizona State University
Tempe, AZ05.2027
High School Diploma -
New School For The Arts And Academics
Tempe, AZ05.2020
Skills
- Staff Management
- Customer Service
- Store Opening and Closing
- Inventory Management
- Cash Handling Procedures
- POS Terminal Operation
- Proper Storage Procedures
- Safety and Sanitation Standards
- Training and Positive Reinforcement
- Hand-Crafted Drink Recipes
Awards
Starbucks' Partner of the Quarter:
- December 2018
- April 2020
- March 2023
Timeline
Host
Buca Di Beppo
10.2023 - Current
Barista, Shift Supervisor
Starbucks
08.2017 - 09.2023
Bachelor of Arts - Theatre
Arizona State University
High School Diploma -
New School For The Arts And Academics