Avery Manfre
Fredericksburg,VA
Summary
Skilled barista with a background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Harry's Alehouse
Fredericksburg, VA
08.2023 - Current
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Collected tickets and followed proper cash-handling procedures.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted guests with making food and beverage selections.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees to perform duties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Barista
Black Rifle Coffee
Stafford, VA
01.2024 - 06.2024
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Implemented feedback from customers to improve service quality and menu offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked product displays based on demand and projected sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Stocked customer service stations with paper products or beverage preparation items.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Stocked shelves with ingredients needed to make coffee drinks.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Managed cash register and processed transactions with accuracy and integrity.
- Checked brewing equipment for proper functionality.
Education
Business Management - Entrepreneurship
Germanna Community College
Fredericksburg08-2025
Skills
- Customer service
- Employee training
- Problem solving
- Cash handling
- Team collaboration
- Cross-selling and upselling
- Food service promotion
- Food safety awareness
- Service quality
- Menu memorization
- Espresso machine operation
- Speedy and efficient
- Beverage preparation
- Professional demeanor
- Attention to detail
- Active listener
- POS system operation
Certification
- Starbucks Global Academy Coffee Certificate
- Honey and Ivy Gluten Free Latte Art Class
- Coalescence Coffee Company Roasting Class
Timeline
Barista
Black Rifle Coffee
01.2024 - 06.2024
Restaurant Waiter
Harry's Alehouse
08.2023 - Current
Business Management - Entrepreneurship
Germanna Community College
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