Overview
Work History
Education
Skills
Timeline
Generic

AVERY McCALL

Overview

7
7
years of professional experience

Work History

Weekend Receptionist

Summerset
Austin, TX
06.2022 - 07.2024
  • Ensured compliance with established guidelines for monitoring systems security protocols.
  • Reported any suspicious activity or malfunctioning equipment to supervisors.
  • Monitored the performance of systems and identified issues for resolution.
  • Maintained database and regular logs of daily monitoring activities.
  • Prevented unauthorized behaviors with continuous monitoring.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Handled incoming and outgoing mail and packages.

CONCIERGE DESK-AGENT OVERNIGHT

Hoa Management Solutions
Austin, TX
09.2021 - 06.2024
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.

Maintenance Engineer -#1, Shift

Waterloo Hotel
Austin, TX
03.2021 - 11.2023
  • Monitored and adjusted systems to ensure optimal performance levels.
  • Communicated effectively with supervisors regarding progress updates on assigned projects.
  • Repaired malfunctioning components using hand tools, power tools, and other specialized equipment.
  • Diagnosed mechanical problems and identified appropriate solutions.
  • Ensured compliance with safety regulations during all maintenance operations.
  • Provided technical support to other team members when needed.
  • Assisted in the installation of new equipment according to design specifications.
  • Troubleshot electrical systems using digital multimeters and other testing instruments.
  • Carried out routine lubrication tasks to reduce friction between moving parts.
  • Replaced worn parts or components in accordance with manufacturer specifications.
  • Maintained records of scheduled maintenance activities.
  • Ensured strict adherence to health and safety regulations, reducing the risk of workplace incidents.
  • Assessed training needs of maintenance personnel and organized relevant skill development sessions.
  • Updated maintenance logs and reports accurately, facilitating effective tracking and planning.

Warehouse Logistics - OVERNIGHT

UPS
Austin, TX
10.2017 - 12.2021
  • Collaborated with supervisors and managers regarding daily tasks that need attention.
  • Participated in physical inventories when necessary.
  • Analyzed data to identify areas of improvement within the warehouse logistics process.
  • Coordinated logistics associated with shipping products and materials out of warehouse.
  • Maintained cleanliness of warehouse area, including sweeping floors and removing trash.
  • Operated pallet jacks, and other powered equipment to move freight around the warehouse.
  • Tracked inventory using automated tracking systems such as Logistics Information Warehouse.
  • Provided support to colleagues within the warehouse during peak periods of activity.
  • Organized warehouse space to ensure efficient storage of goods.
  • Maintained inventory records of products received and shipped in the warehouse.

Make Ready Technician

Skyland Management
Austin, TX
07.2018 - 04.2020
  • Ordered replacement parts from suppliers when necessary.
  • Maintained records of maintenance activities and spare parts inventory.
  • Provided technical support for other technicians as required.
  • Maintained cleanliness of work area at all times.
  • Replaced worn or damaged parts using hand tools or power tools.
  • Followed safety protocols while working with hazardous materials such as solvents and oils.
  • Adhered strictly to OSHA regulations regarding safety procedures.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed scheduled appointments on time to drive quality service.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.

Education

Associate of Arts -

Grahic AT - #1
SC
01-1997

High School Diploma -

WIlson High
SC
02-1996

Skills

  • Warehouse Operations
  • Materials Handling
  • Pallet Jack Operation
  • Logistics Analysis
  • Hazardous Materials Handling
  • Shipment Tracking
  • Problem-Solving
  • Items Inspection
  • Analytical Thinking
  • Shipping procedures
  • Customer Service
  • Warehouse Management
  • Grounds Maintenance
  • Appliance Repair
  • Building upkeep
  • Hand tools operation
  • Safety Monitoring
  • Electrical Repairs
  • Plumbing Repairs
  • Cleaning and sanitizing
  • Safety Protocols
  • Painting
  • Sanitation Procedures
  • Chemical balancing
  • Adaptability
  • Emergency Response
  • Team Collaboration
  • Attention to Detail
  • Friendly, Positive Attitude
  • Safety Demonstrations
  • Data Entry
  • Reliability
  • Active Listening
  • Effective Communication
  • Health Code Compliance
  • Following safety practices
  • Inventory Control
  • Mail Sorting
  • Office Administration
  • Call Routing
  • Mail distribution
  • Issue handling
  • Mail handling
  • Package and mail receipt
  • Oral and writing communication
  • Multi-Line Telephone Systems
  • Filing
  • Hospitality services
  • Listening Skills

Timeline

Weekend Receptionist

Summerset
06.2022 - 07.2024

CONCIERGE DESK-AGENT OVERNIGHT

Hoa Management Solutions
09.2021 - 06.2024

Maintenance Engineer -#1, Shift

Waterloo Hotel
03.2021 - 11.2023

Make Ready Technician

Skyland Management
07.2018 - 04.2020

Warehouse Logistics - OVERNIGHT

UPS
10.2017 - 12.2021

Associate of Arts -

Grahic AT - #1

High School Diploma -

WIlson High

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AVERY McCALL