Avery Miller
Los Angeles,CA
Summary
I am currently seeking a management position where I can fully utilize all my education, experience and skills to assist in the growth of a major corporation.
Overview
30
30
years of professional experience
Work History
Case Manager
The Salvation Army Hope Harbor Watts
Los Angeles, CA
11.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Identified barriers to client success and developed strategies to overcome those barriers.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Utilized case management software and databases for efficient information tracking.
- Facilitated group sessions and workshops for clients on various topics.
- Implemented crisis intervention strategies as needed to address emergent client issues.
Warehouse Supervisor
Levy Resturants
Los Angeles, CA
08.2022 - 11.2024
- Supervise warehouse staff in daily pulling of product orders
- Facilitate the distribution of products throughout an 18,500 seat arena
- Responsible for receiving and storage of product and maintaining documentation in Birch Street Accounting System.
- Ensure product accuracy for all product point of sales
- Supports four major sport franchises Lakers Kings,Clippers,Sparks and other entertainment world events, such as concerts, and Grammy Awards
- Maintain safety and service standards as prescribe by Levy Restaurants
Program Manager
Salvation Army/ LA Grand Hotel
Los Angeles, CA
05.2020 - 05.2022
- Managed house count of a 500 room hotel
- Provided general oversight of residents and rooms
- Evaluated and reported residents condition of progress to Program Director.
- Assisted all staff in daily documentation and client reports.
- Managed purchasing and distribution of products and services to all residents.
- Worked in conjunction with FEMA, State of California,City of Los Angeles and other agencies to ensure all program guidelines were followed and maintained.
Longshoreman
ILA Local 24
Pasadena, TX
03.2005 - 03.2020
- Loaded and unloaded cargo and inspected incoming and outgoing shipments to verify accuracy.
- Prevented load shifting or damage by using bracing, and strapping techniques to secure loads.
- coordinated daily work strategies following oral and written guidelines to properly move and ship products per management instructions.
Animal Health Technician
Choice Enterprise/USDA
San Bernardino, CA
03.2003 - 11.2004
- Restrained animals safely during exams and procedures
- collected specimens from patients for laboratory analysis.
- Maintain all areas clean and disinfected per department of agriculture guidelines.
Sorting Supervisor
Salvation Army Distribution Center
Van Nuys, CA
06.2001 - 08.2003
- Organized and assessed clothing furniture and other materials to determine grade or acceptability as a condition for resale.
- Facilitated communication amongst team members of product goals
- Troubleshooted operational issues
- Supervised delivery of product to 7 stores with region
Director of Rooms
Westin Bonaventure Hotel
Los Angeles, CA
02.1998 - 08.2000
- Managed the operation of a 1300 room hotel
- Responsible for maximizing room revenue and reservation inventory
- Maintained accurate records of guest billing and event ledgers
- Responsible for guest service and training of staff on service standards
Director of Front Office
Loews Santa Monica
Santa Monica, CA
10.1995 - 02.1998
- Responsible for daily operations of a 350 room 5 star hotel
- Managed room inventory/house count to maximize revenue
- Responsible for guest service standards and training of staff
- Responsible for VIP group room blocks such as White House, The Press Core, Sports Teams and other entertainment VIPS groups
- Reported directly to General Manager
Education
Bachelor of Science - Hospitality Management
University of Nevada - Las Vegas
Las Vegas, NV05-1990
Associate of Arts - Communications
Pasadena City College
Pasadena, CA06-1988
Skills
- Client assessment
- Shipping and Receiving Operations
- Assembly and Production
- Shipping and Receiving Management
- Guest Relations Management
- Complaint Handling
- Training and Coaching
- Account Reconciliation
- Credit and Collections
- Travel Planning
- Scheduling and Calendar Management
- Service planning
- Barrier identification
- Crisis intervention
- Effective communication
- Documentation management
- Case management software
- Conflict resolution
References
References available upon request.
Timeline
Case Manager
The Salvation Army Hope Harbor Watts
11.2024 - Current
Warehouse Supervisor
Levy Resturants
08.2022 - 11.2024
Program Manager
Salvation Army/ LA Grand Hotel
05.2020 - 05.2022
Longshoreman
ILA Local 24
03.2005 - 03.2020
Animal Health Technician
Choice Enterprise/USDA
03.2003 - 11.2004
Sorting Supervisor
Salvation Army Distribution Center
06.2001 - 08.2003
Director of Rooms
Westin Bonaventure Hotel
02.1998 - 08.2000
Director of Front Office
Loews Santa Monica
10.1995 - 02.1998
Bachelor of Science - Hospitality Management
University of Nevada - Las Vegas
Associate of Arts - Communications
Pasadena City College
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