Avery Moen
Seattle,WA
Summary
Proven leader and effective communicator, adept at multitasking and time management. At Red Lobster, enhanced team collaboration and customer satisfaction through high-pressure management and training initiatives. Skilled in customer service and coaching, consistently improving team efficiency and service standards without compromising quality. Now, in college and looking to further my studies in the law/justice community and create long lasting skills to eventually fulfill my career in criminal prosecution/defense.
Overview
2
2
years of professional experience
Work History
Host/Server Assistant
Red Lobster
10.2023 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Crew Member
McDonald's
06.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Arts - Criminal Justice
Seattle University
Seattle, WA05.2028
High School Diploma -
Gonzaga Preparatory School
Spokane, WA06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Coaching abilities
- Leadership skills
Additional Information
Willing to take on anything the world brings my way!
Languages
Spanish
Limited Working
Timeline
Host/Server Assistant
Red Lobster
10.2023 - 09.2024
Crew Member
McDonald's
06.2022 - 10.2023
Bachelor of Arts - Criminal Justice
Seattle University
High School Diploma -
Gonzaga Preparatory School