Avery Morton
Thornton,CO
Summary
Dynamic sales and customer service professional with a proven track record of exceeding targets. Known for strong interpersonal and communication skills, leadership, and team motivation. Skilled in customer relations, problem-solving, and independent decision-making. Committed to enhancing performance through effective training and morale-boosting strategies.
Overview
8
8
years of professional experience
Work History
Vehicle Sales Associate
AutoNation USA 104
11.2021 - 06.2024
- Customer Service Excellence: Strong ability to engage with customers, understand their needs, and deliver a positive buying experience.
- Effective Sales Techniques: Skilled in upselling, negotiating, and closing deals to meet and exceed sales targets.
- In-Depth Product Knowledge: Comprehensive understanding of vehicle makes, models, features, and industry trends.
- Proficient in CRM Software: Experienced with CRM systems for managing leads, tracking customer interactions, and maintaining relationships.
- Negotiation and Problem-Solving: Adept at addressing customer objections, resolving issues, and negotiating terms to finalize sales.
Receptionist/Guest Loyalty Services
EchoPark Automotive
04.2021 - 11.2021
- Exceptional Customer Service and Communication: Delivering friendly, attentive service and effectively handling guest inquiries and issues.
- Multitasking and Organizational Skills: Efficiently managing multiple tasks, including phone calls, check-ins, and administrative duties, while keeping the reception area organized.
- Problem-Solving Abilities: Resolving guest complaints and issues swiftly to ensure high levels of satisfaction and loyalty.
Shift Supervisor & Barista Trainer
Starbucks
11.2018 - 04.2021
- Leadership and Team Management: Proven ability to supervise and motivate a team, manage shifts, and ensure smooth daily operations.
- Barista Training and Development: Expertise in training new baristas, improving their skills, and ensuring adherence to quality standards and best practices.
- Operational Efficiency and Problem-Solving: Skilled in managing inventory, handling customer issues, and optimizing workflows to enhance service quality and operational efficiency.
Server
Cheddars
07.2019 - 10.2019
- Exceptional Customer Service: Providing attentive and friendly service to enhance the dining experience.
- Effective Multitasking: Managing multiple tables and tasks efficiently, from taking orders to processing payments.
- Strong Communication and Problem-Solving: Ensuring clear communication with customers and staff while swiftly resolving any issues or complaints.
Server
Park Regency Thornton Assisted Living and Memory Care
08.2018 - 11.2018
- Compassionate Customer Service: Providing attentive, respectful, and empathetic service tailored to the needs and preferences of senior residents.
- Attention to Dietary Needs: Understanding and accommodating dietary restrictions and preferences, ensuring safe and appropriate meal options.
- Effective Communication and Patience: Communicating clearly with residents, families, and staff while demonstrating patience and understanding in all interactions.
Sandwich Artist
Subway
05.2018 - 11.2018
- Food Preparation and Hygiene: Skilled in assembling sandwiches according to customer preferences while maintaining high standards of cleanliness and food safety.
- Customer Service Excellence: Providing friendly, efficient service, taking accurate orders, and ensuring a positive dining experience for customers.
- Teamwork and Efficiency: Collaborating effectively with team members to manage busy periods, maintain store operations, and meet customer needs efficiently.
Receptionist
Aragon's Tax & Accounting
04.2017 - 05.2018
- Professional Customer Service: Providing courteous and knowledgeable assistance to clients, managing inquiries, and scheduling appointments efficiently.
- Organizational and Administrative Skills: Handling office tasks such as managing client records, processing documents, and maintaining a well-organized workspace.
- Confidentiality and Accuracy: Ensuring the secure handling of sensitive financial information and maintaining accuracy in record-keeping and communication.
Customer Service Associate
Walgreens
11.2016 - 03.2017
- Exceptional Customer Service: Delivering friendly, attentive service to assist customers with their needs, including answering questions and addressing concerns.
- Product Knowledge and Sales Support: Providing accurate information about products and services, and helping customers find items while promoting sales and store promotions.
- Efficient Multitasking and Problem-Solving: Managing multiple tasks such as processing transactions, restocking shelves, and resolving issues quickly to ensure a smooth store operation.
Education
CompTIA Security+ - Cyber Security
Denver University
Denver03.2024
High School Diploma - undefined
Colorado Connections Academy
01.2018
Skills
- Sales Strategies
- Customer Service Excellence
- Effective Communication
- Multitasking
- Problem Resolution
- Team Leadership
- Product Expertise
- Organizational Efficiency
- Data Confidentiality
- Negotiation Skills
- Desire to Learn and Grow
Languages
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Vehicle Sales Associate
AutoNation USA 104
11.2021 - 06.2024
Receptionist/Guest Loyalty Services
EchoPark Automotive
04.2021 - 11.2021
Server
Cheddars
07.2019 - 10.2019
Shift Supervisor & Barista Trainer
Starbucks
11.2018 - 04.2021
Server
Park Regency Thornton Assisted Living and Memory Care
08.2018 - 11.2018
Sandwich Artist
Subway
05.2018 - 11.2018
Receptionist
Aragon's Tax & Accounting
04.2017 - 05.2018
Customer Service Associate
Walgreens
11.2016 - 03.2017
CompTIA Security+ - Cyber Security
Denver University
High School Diploma - undefined
Colorado Connections Academy