Avery Ortman
Riverview,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Assistant Dog Groomer
LC'S Detroit
10.2023 - Current
- Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
- Efficiently managed time by prioritizing tasks according to urgency, resulting in timely completion of all assignments.
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Supported a safe work environment by identifying potential hazards or issues within the salon space and reporting them promptly for resolution.
- Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
Server
Twin Peaks
09.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI06.2017
Skills
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Guest Engagement
- Menu Memorization
- High-volume dining
- Food and Beverage Upselling
Timeline
Assistant Dog Groomer
LC'S Detroit
10.2023 - Current
Server
Twin Peaks
09.2022 - 06.2023
High School Diploma -
Southgate Anderson High School
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