Avery Oss

At Academy, I am responsible for restocking, folding, and hanging clothing. I also work a register when I am needed. My job is to provide customers with an excellent shopping experience and help them find what they need.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Answered questions about store policies and addressed customer concerns.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

I worked with my crew members to serve customers and keep the store clean. I was a shift lead, so I managed opening and closing the store along with counting tills. I had to work a drive through, manage indoor seating, and use a cash register.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained and mentored new employees to maximize team performance.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Kept employees operating productively and working on task to meet business and customer needs.