Motivated individual with experience in hospitality. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Bartender
Omni Hotels & Resorts
05.2024 - Current
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kept bar presentable and well-stocked to meet customer needs.
Server
Omni Tucson National
02.2023 - Current
Accurately record orders on POS system and cash out customers after each meal
Check back to ensure customers are satisfied with all food items
Stocked and restocked [beverages, garnishes, and glassware and silverware] as needed
Maintain a clean and orderly work area at all times
Gained strong foundation in customer service, welcoming and seating guests
Courteously answer phone calls, welcome and seat guests, and present menus
Prepare seat arrangements and organize reservations to ensure guest satisfaction
Maintained warm and professional manner while interacting with guests by phone and in person
Maintained excellent customer service in a dynamic and fast-paced environment
Organized table plans and booking reservations
Hostess
Charred Pie
01.2022 - 01.2023
Education
High School -
Ironwood Ridge High School
Oro Valley, Arizona
05.2024
Skills
Costumer Service
Outgoing Personality
Attention to detail
Conflict resolution
Team player attitude
Cleanliness and hygiene
References
Tom Costa, Employee, 02/01/23, +1 (520) 360-3961, Tom Costa has been a manager above me at Omni Tucson National for over a year now.