Summary
Overview
Work History
Education
Skills
Timeline
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Avery Phelts

Chandler,AZ

Summary

Dynamic professional with a proven track record at Premier Lab Solutions, excelling in data analysis and regulatory compliance. Adept at conflict resolution and process improvement, I have successfully organized complex databases and trained teams, enhancing operational efficiency and minimizing risks. Recognized for meticulous attention to detail and strong communication skills.

Overview

7
7
years of professional experience

Work History

Cashier

The Highest Inc.
10.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Barista

Starbucks
09.2021 - 11.2022
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

COVID-19 Compliance and Reporting Manager

Premier Lab Solutions
06.2020 - 01.2021
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Transferred data from written records, interviews and paper formats via computer, recorders, or scanners.
  • Viewed and verified confidential or private information.
  • Corrected and modified inaccurate files and records.
  • Assisted in recruiting, hiring and training of team members.

Front Desk Manager

Massage Envy
06.2018 - 12.2019
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Managed front desk maintenance of client records and lab data.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Associate of Arts - Fine Arts

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05-2023

Skills

  • Data analysis
  • Meticulous attention to detail
  • Efficient data retrieval and storage
  • Administrative operations
  • Regulatory compliance
  • Conflict resolution
  • Process improvement
  • Cross-functional teamwork

Timeline

Cashier

The Highest Inc.
10.2023 - Current

Barista

Starbucks
09.2021 - 11.2022

COVID-19 Compliance and Reporting Manager

Premier Lab Solutions
06.2020 - 01.2021

Front Desk Manager

Massage Envy
06.2018 - 12.2019

Associate of Arts - Fine Arts

Maricopa Community Colleges, Mesa Community College

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Avery Phelts