Avery Phillips
Elkmont,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
HVAC Assistant
Quality Services, Inc
Athens, AL
01.2023 - Current
- Assisted in installing, repairing and maintaining HVAC systems.
- Maintained records of all repairs performed on HVAC equipment.
- Worked closely with technicians in order to complete assigned tasks efficiently.
- Kept business entrances clean, tidy and professional in appearance.
- Lifted and moved tools, equipment, new items and parts into place.
- Held or supplied tools, parts and supplies for other workers.
Customer Service Representative
Winter Timber Outdoors
Athens, AL
07.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
High School Diploma -
Athens High School
Athens, AL05-2023
Skills
- Detail-Oriented Approach
- Service Excellence
- Point Of Sale Operations
- Managed Customer Payments
Timeline
HVAC Assistant
Quality Services, Inc
01.2023 - Current
Customer Service Representative
Winter Timber Outdoors
07.2022 - 01.2023
High School Diploma -
Athens High School
References
References available upon request.