Avery Reiff
New Port Richey
Summary
Experienced guest services professional with a strong focus on customer relations and efficient recordkeeping. Demonstrates adaptability and organizational skills while engaging diverse international audiences. Known for effective communication and multitasking abilities in fast-paced environments, ensuring memorable guest experiences. Passionate about delivering flawless shore excursion operations and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Driver
Uber, Lyft,DoorDash
Atlantic City
11.2021 - Current
- Delivered goods and services to guests promptly, ensuring satisfaction and quality.
- Resolved rider concerns swiftly, improving overall guest service experience.
- Verified passenger identities to maintain secure ride experiences.
- Adapted to changing traffic conditions while adhering to company policies.
- Supported guests with luggage and special requests, enhancing trip comfort.
- Documented daily mileage, fuel consumption, and other relevant data.
Delivery Associate
Amazon
Land O' Lakes
03.2025 - 03.2026
- Delivered packages promptly, ensuring adherence to safety regulations and protocols to maintain service quality.
- Operated delivery vehicles in accordance with company standards and local traffic laws.
- Notified customers prior to arrival of goods or services at their locations.
- Informed customers of delivery details and effectively addressed inquiries, enhancing customer satisfaction.
- Provided exceptional customer service during interactions with clients.
- Updated dispatch on delivery progress and communicated route adjustments to optimize delivery routes.
Guest Service Agent
Intercruises Shoreside & Port Services
Manhattan
10.2018 - 11.2021
- Fostered welcoming environment through friendly greetings and attentive service.
- Collaborated with team members to elevate guest experience throughout the process.
- Assisted guests with check-in and boarding procedures for various cruise lines.
Car Rental Agent
Avis Budget Group
Nanuet
10.2018 - 03.2020
- Facilitated vehicle selection and rental agreements, improving customer satisfaction through tailored options.
- Processed rental transactions using company software and payment systems efficiently.
- Greeted customers, addressing inquiries regarding car rental services promptly.
- Explained rental policies and procedures, ensuring customers fully understood terms and conditions.
- Provided detailed information about rental options to assist customers in decision-making.
- Upsold additional services, including insurance coverage and fuel plans, to increase revenue.
- Maintained accurate records of transactions to support operational integrity.
- Cultivated strong customer relationships, driving repeat business and generating referrals.
Tour Representative
Alaska Mountain Guides & Chilkat Guides
Skagway
04.2017 - 08.2018
- Delivered comprehensive tour synopses to guests while addressing inquiries promptly.
- Transported cruise ship guests in a 48-passenger vehicle under a class B commercial driver license.
- Coordinated with shore excursions crew from various cruise lines to ensure operational smoothness.
- Cultivated strong relationships with shore excursions crew, facilitating better collaboration.
- Assumed additional responsibilities to support team members and ensure smooth tour operations.
- Streamlined ticket and waiver organization, improving daily operations.
Night Auditor
The Newport Harbor Hotel and Marina
Newport
07.2016 - 11.2016
- Executed accurate balancing of daily revenue and expense transactions, supporting financial integrity.
- Managed night operations, ensuring smooth guest experiences during overnight shifts.
- Fostered positive relationships with front desk visitors, enhancing customer satisfaction.
Office Assistant
Johnson & Wales University, School of Hospitality
Providence
04.2016 - 11.2016
- Supported over forty faculty and staff members in executing diverse hospitality projects, enhancing event experiences.
- Compiled and organized essential information from monthly faculty updates for effective newsletter publication.
- Maintained a professional demeanor while engaging with colleagues and clients, fostering positive workplace relationships.
Assistant Project Coordinator
Blackstone Valley Tourism Council
Pawtucket
10.2015 - 03.2016
- Assisted program managers in planning special events that strengthened community engagement.
- Engaged public and tourism members to disseminate information and increase awareness.
- Acquired knowledge of local events to provide timely updates and ensure accurate communication.
Teaching Assistant at Information Booth
T.F. Green Airport
Warwick
05.2015 - 08.2015
- Guided passengers with directions and information on amenities to facilitate their travel.
- Acquired in-depth knowledge of local attractions to assist passengers with relevant recommendations.
- Delivered accurate flight status updates to improve passenger satisfaction.
Education
Bachelor of Science - Travel, Tourism & Hospitality Management
Johnson & Wales University
Providence, Rhode Island02-2017
Skills
- Class B CDL with endorsements
- Valid medical examiner's card
- Driver Safety Training
- Microsoft Office proficiency
Projects
- Directed Experiential Education, Statehouse Project, Learned to collaboratively work on a group project for the State of Rhode Island with the task of creating new tour options for the Rhode Island Statehouse
- Directed Experiential Education, Development of a Tourism Marketing Plan Project, Brainstormed and developed interesting ideas that would benefit the town of Coventry to increase the number of tourists who visit
References
Available Upon Request
Completed Coursework
- Cruise Marketing and Sales
- Cruise Operations
- Technology in Travel & Tourism
- International and Domestic Geography
- Dynamics of Tourism
- Dynamics of the Cruise Industry
- Sales and Meeting Management
- Human Resources
- Strategic Marketing
- International Policies of Tourism
- Destination Management Organization
- Food and Beverage
- Aviation and Airline Industries
- Hospitality Strategy Design and Execution Seminar
Accomplishments
- Magna Cum Laude, SHARP Day Student
Timeline
Delivery Associate
Amazon
03.2025 - 03.2026
Driver
Uber, Lyft,DoorDash
11.2021 - Current
Guest Service Agent
Intercruises Shoreside & Port Services
10.2018 - 11.2021
Car Rental Agent
Avis Budget Group
10.2018 - 03.2020
Tour Representative
Alaska Mountain Guides & Chilkat Guides
04.2017 - 08.2018
Night Auditor
The Newport Harbor Hotel and Marina
07.2016 - 11.2016
Office Assistant
Johnson & Wales University, School of Hospitality
04.2016 - 11.2016
Assistant Project Coordinator
Blackstone Valley Tourism Council
10.2015 - 03.2016
Teaching Assistant at Information Booth
T.F. Green Airport
05.2015 - 08.2015
Bachelor of Science - Travel, Tourism & Hospitality Management
Johnson & Wales University