AVERY REYCER
Denver,CO
Summary
I am a results-oriented professional with a proven track record of transforming ambition into tangible outcomes. My robust team-building skills, coupled with an unyielding dedication to creating impactful products and programs, reflect my ability to drive initiatives to successful completion. I thrive in challenging environments, and my persistence and determination set the tone for a work ethic that refuses to quit until goals are achieved. Self-directed and resourceful Operations Professional with almost 20 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present various topics effectively to wide audiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SENIOR ADVISOR
Denver Public Schools
04.2023 - Current
- Directed the planning, launch, and coordination of pivotal projects, ensuring the successful implementation of new state initiatives while meeting key performance indicators.
- Provided strategic guidance to optimize operations, established robust communication channels, and ensured alignment between departmental goals and organizational objectives, measured through Objectives and Key Results (OKRs).
- Championed a comprehensive revitalization strategy, making critical decisions to turn around a 170-employee department, with a focus on achieving measurable KPIs and aligning with OKRs. Emphasized legal and board policy adherence in all decision-making processes.
- Improved internal processes through thorough review, resulting in a reduction of wasted time and resources.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Oversaw change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Developed and executed strategic initiatives for improved company growth and long-term success.
DIRECTOR OF PROGRAM OPERATIONS
The Trevor Project
01.2021 - 04.2023
- Directed strategic operations for a team of over 1,000 volunteers monthly, ensuring the delivery of top-notch customer service and training programs in alignment with the American Association of Suicidology, achieving key performance indicators.
- Successfully launched three new products within a 6-month timeframe, fueling organizational growth and expanding service offerings through the 988 program.
- Recruited, trained, and supervised a team of 70 full-time employees, offering mentorship and support to drive their professional development, while meeting key performance indicators.
- Implemented data-driven strategies by collecting, analyzing, and leveraging trainee data to optimize training programs and enhance outcomes.
- Oversaw the development, implementation, and evaluation of Objectives and Key Results (OKRs) to align program initiatives with organizational objectives.
- Produced comprehensive monthly, quarterly, and annual Board Business Reports, offering updates on program operations and performance, with a focus on key performance indicators and alignment with OKRs.
DIRECTOR OF OPERATIONS - FOUNDER
Rocky Mountain Prep
11.2017 - 12.2020
- Achieved the successful creation and launch of a new school within a 6-month timeframe, demonstrating comprehensive oversight of all aspects of operations, HR, facility, and vendor management, ensuring efficient and effective execution aligned with organizational objectives and key performance indicators.
- Demonstrated strong financial acumen by effectively raising, managing, and staying within budget for a period of 3 years, ensuring fiscal responsibility and sustainability.
- Served as People Operations Manager for 65 full-time staff, spearheading comprehensive efforts that included hiring and onboarding processes.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Recognized with the 2018 Excellence Award.
PROGRAM OPERATIONS MANAGER - FOUNDER
Food.ee
01.2015 - 11.2017
- Attained a remarkable 98% proficiency rating in customer service scores, surpassing retention and growth goals, while meeting key performance indicators
- Achieved successful launches of 2 new city markets, strategically expanding the company's presence and driving significant business growth, aligning with key performance indicators.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
OPERATIONS MANAGER - FOUNDER
Quick Left
01.2012 - 01.2015
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Facilitated a company merger, overseeing integration efforts, and ensuring a smooth transition of operations, systems, and personnel.
PROJECT MANAGER
Weathervane Contracting
01.2009 - 01.2012
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Provided detailed project status updates to stakeholders and executive management.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
MBA - Executive Business Administration
Quantic School of Business & Technology
Remote05.2021
Bachelor of Arts - Music Performance
University of Florida
Gainesville, FL05.2007
Bachelor of Science - Religious Studies
University of Florida
Gainesville05.2007
Skills
- Strategic Planning
- Process Improvement
- Staff Management
- Data Analysis
- Organizational Management
- Goal Setting
- Customer Service
- Performance Management
Certification
- Prosci Change Management, 2023
- Program Led Growth, 2022
- Crisis Counselor, 2021
- Student Suicide Risk Evaluator, 2018
- Adult Training Professional, 2017
- PMP 2015
Timeline
SENIOR ADVISOR
Denver Public Schools
04.2023 - Current
DIRECTOR OF PROGRAM OPERATIONS
The Trevor Project
01.2021 - 04.2023
DIRECTOR OF OPERATIONS - FOUNDER
Rocky Mountain Prep
11.2017 - 12.2020
PROGRAM OPERATIONS MANAGER - FOUNDER
Food.ee
01.2015 - 11.2017
OPERATIONS MANAGER - FOUNDER
Quick Left
01.2012 - 01.2015
PROJECT MANAGER
Weathervane Contracting
01.2009 - 01.2012
MBA - Executive Business Administration
Quantic School of Business & Technology
Bachelor of Arts - Music Performance
University of Florida
Bachelor of Science - Religious Studies
University of Florida