Avery Shelton
Wink
Summary
Continuously improving my knowledge, skills, and performance based on feedback and self-identified professional development needs. Created and maintained systems that ensured patients' needs were met in a safe manner. Encouraged creative thinking, problem solving, and empowerment in order to boost morale and teamwork as part of the facility management group. Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
Work History
Team Member
Kent Kwik Convenience Stores
09.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Reduced wait times for customers by implementing more efficient checkout process.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
HUMANE OFFICER
Wink City Hall
05.2024 - 08.2024
- Enhanced animal welfare by conducting thorough investigations into reports of cruelty and neglect.
- Facilitated adoptions by working closely with shelters and rescue organizations, increasing the number of animals placed in loving homes.
- Safely removed animals from dangerous or abusive situations, securing their well-being and reducing suffering.
- Issued citations for violations of local and state animal welfare laws, promoting compliance and deterring future offenses.
- Collaborated with law enforcement agencies to ensure proper handling of animal abuse cases, resulting in timely resolutions.
- Captured domestic and wild animals.
- Supplied animals with food, water, and personal care.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
SERVER
Saltgrass
12.2023 - 04.2024
- Efficiently managed orders and coordinated with kitchen staff, reducing wait times by 15 minutes
- Upsold menu items, increasing average bill totals and contributing to higher revenue
- Maintained a clean and organized dining environment, enhancing overall guest experience
- Fostered strong teamwork with kitchen staff, improving communication and efficiency during peak service hours
HOSPITAL TECHNICIAN
Out West Veterinary Services
01.2023 - 08.2023
- Continually improved my knowledge, skills, and performance based on feedback and self-identified professional development needs
- Created and maintained systems that ensured patients' needs were met in a safe manner
- Encouraged creative thinking, problem solving, and empowerment in order to boost morale and teamwork as part of the facility management group
- Helped visitors check in on time by greeting them and establishing the purpose of their visit
- Assisted doctors with non-invasive procedures and surgeries
- Was responsible for the patients' safety and well-being
- Triaged and assessed phone calls from facilities, physicians, and patients to prioritize care and quickly handle urgent issues
- Took daily inventory and kept track of office and medical supplies
- Had an excellent attendance record and was always on time for work
- Pulled clients into rooms and asked several questions in order to get an idea of what is going on with their animal
- Helped vaccinate patients
- Worked after-hours or weekends to take care of the patients in hospital and let out other patients that were boarding
- On-site training was provided by me
- Provided excellent customer service to owners by answering questions about animal health and educating them about good animal care practices
- Had professional interactions with customers, peers, and doctors, which aided in the development of clear communication and active listening skills
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Cleaned kennels after each use and replaced used puppy pads with new ones
OFFICE ASSISTANT/ PAYABLES CLERK
CCG Technologies
08.2022 - 01.2023
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Enforced animal welfare laws, resulting in a noticeable improvement in community compliance
- Conducted thorough investigations, leading to improved pet care standards
- Provided guidance to pet owners on proper animal care, resulting in a notable decrease in repeat offenses and improved animal living conditions
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Kept track of store specials, payment policies, and security procedures
- Observed customer behavior in order to spot security threats and report them to supervisors
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
SALES ASSOCIATE
Allsups
08.2021 - 08.2022
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Kept track of store specials, payment policies, and security procedures
- Observed customer behavior in order to spot security threats and report them to supervisors
- Suggested the best merchandise based on the needs and desires of the customer
- Kept up with current promotions, exchange policies, payment policies, and security procedures
Education
B.S. AND MASTERS OF CRIMINOLOGY - Criminology
University of Texas of The Permian Basin
Odessa, TX12.2025
Associate of Science - Social Sciences
Odessa College
Odessa, TX05.2023
High School Diploma -
Wink High School
Wink, TX05.2021
Skills
- Communications
- Customer service
- Conflict resolution
- Office functions
- Learning
- Microsoft Office
- Computer literacy
- Time management
- Excel
- Problem resolution
- Listening
- Payment processing
- Merchandise handling
- Client focus
- Personable
- Driven
- Multitasking
- Focused
Timeline
Team Member
Kent Kwik Convenience Stores
09.2024 - Current
HUMANE OFFICER
Wink City Hall
05.2024 - 08.2024
SERVER
Saltgrass
12.2023 - 04.2024
HOSPITAL TECHNICIAN
Out West Veterinary Services
01.2023 - 08.2023
OFFICE ASSISTANT/ PAYABLES CLERK
CCG Technologies
08.2022 - 01.2023
SALES ASSOCIATE
Allsups
08.2021 - 08.2022
B.S. AND MASTERS OF CRIMINOLOGY - Criminology
University of Texas of The Permian Basin
Associate of Science - Social Sciences
Odessa College
High School Diploma -
Wink High School
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