Avery Stein
Naperville,IL
Summary
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in Retail role.
Overview
3
3
years of professional experience
Work History
Ski Patroller
Four Lakes Ski Patrol
01.2021 - 12.2023
- Supported seamless event coordination by assisting in setup, crowd control, and emergency response during special events at the resort.
- Reduced response time for emergencies with efficient dispatch communication and coordination.
- Extracted skiers from compromising places and situations using emergency chair lift evacuations and high angle rescue procedures.
- Transported injured skiers down mountain to arrange transport to medical facilities using toboggans and snowmobiles.
- Provided timely incident reports for accurate documentation and analysis of any accidents or injuries that occurred on the mountain.
Restaurant Hostess
Harpoon Willys
05.2023 - 08.2023
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Main Hostess
Quiubo
04.2021 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Integrated Strategic Communications
University of Kentucky
Lexington, KY05-2027
High School Diploma -
Naperville North High School
Naperville, IL05-2023
Skills
- Adaptive problem solving
- Team leadership
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleanliness maintenance
- Strong communication and interpersonal skills
- Fashion sense
- Friendly and outgoing
- Positive and professional
Timeline
Restaurant Hostess
Harpoon Willys
05.2023 - 08.2023
Main Hostess
Quiubo
04.2021 - 08.2021
Ski Patroller
Four Lakes Ski Patrol
01.2021 - 12.2023
Integrated Strategic Communications
University of Kentucky
High School Diploma -
Naperville North High School
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