Avery Sturges
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Vector Marketing Company
02.2023 - 05.2024
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
Customer Service Representative
Aquasana
10.2020 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Walgreens
11.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Secretary
Jay's Trucking Service
07.2017 - 08.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
RDA in Dental Assisting -
Concorde Career College-Grand Prairie
Grand Prairie, TX06.2022
High School Diploma -
Southwest High School
Fort Worth, TX05.2016
Skills
- Complaint resolution
- Quality Assurance
- Payment Processing
- Call Control
- CRM Software
- Teamwork and Collaboration
Certification
- Certified Dental Assistant
- CPR Certification
Timeline
Senior Customer Service Representative
Vector Marketing Company
02.2023 - 05.2024
Customer Service Representative
Aquasana
10.2020 - 01.2023
Customer Service Representative
Walgreens
11.2019 - 06.2020
Secretary
Jay's Trucking Service
07.2017 - 08.2019
RDA in Dental Assisting -
Concorde Career College-Grand Prairie
High School Diploma -
Southwest High School