AVERY SWIONTEK
Riverview,FL
Summary
Organized, self-starting professional with 9 years of experience in the Credit Union industry. A dedicated problem-solver driven by customer experience and satisfaction, seeking a role as a Product Manager in a company that values creativity, innovation, and data-driven decision-making.
Overview
15
15
years of professional experience
Work History
Product Manager – Predictive Analytics (Agile Environment)
Rise Analytics (Trellance)
04.2023 - Current
- Spearheaded the development and implementation of a predictive analytics model for new member acquisition, utilizing Zip +4 level 3rd party data to accurately target high-value prospects and reduce marketing waste
- Managed the product backlog, user stories, and sprint planning in an Agile environment, ensuring the timely and efficient delivery of predictive analytics solutions
- Collaborated with cross-functional teams (data scientists, engineering, and marketing) to integrate predictive insights into member engagement strategies, driving long-term growth and retention
- Conducted ongoing performance analysis of predictive models, optimizing them to continuously align with changing member behaviors and market trends
- Worked closely with stakeholders to ensure product alignment with credit union goals and member needs, iterating on solutions based on data-driven feedback
- Led training and support efforts for internal teams on the use of predictive analytics tools to enhance operational efficiency
Fraud Risk Analyst
GTE Financial
08.2020 - 04.2023
- Evaluated and processed suspected plastic card fraud claims, adhering to Regulations E and Z, while recommending strategies to mitigate future risks
- Collaborated with local, state, and federal law enforcement agencies to file cases and pursue fraud perpetrators
- Worked directly with developers to enhance reporting systems and improve fraud detection processes
- Analyzed operational processes, identifying areas for improvement that enhanced efficiencies and reduced costs
Member Care Supervisor
GTE Financial
02.2018 - 08.2020
- Oversaw hiring, training, and development of Member Care Advocates, coaching them on effective member engagement, sales opportunities, and best practices in credit union products and services
- Provided floor support and handled escalations, resolving complex member issues and ensuring a high level of satisfaction
- Communicated procedural changes, promotions, and new processes to the team to ensure seamless implementation
Onscreen Member Advocate Supervisor
GTE Financial
08.2016 - 02.2018
- Led the team of Onscreen Member Advocates, managing performance, coaching, and quality monitoring to ensure operational excellence
- Oversaw the management of member transactions, ensuring compliance with all operational, security, and control policies
- Worked closely with other departments to optimize processes and improve member experience, including reporting on productivity, loss prevention, and customer satisfaction
Front House Manager
Bernini Of Ybor
06.2010 - 10.2011
- Managed restaurant operations, including staff, customer service, cash handling, and sales audits
- Responsible for inventory, catering preparation, and opening/closing of the restaurant
- Ensured a positive customer experience through effective communication and service delivery
Education
Hillsborough Community College -
Hillsborough Community College
Tampa, FL01.2005
High School Diploma -
Chamberlain High School
Tampa, FL01.2004
Skills
- Team Leadership
- Advanced Problem Solving
- Operational Efficiency Enhancement
- Financial Acumen
- Strategic Business Insight
- Responsive to Change
- Clear Communication
- Exceptional Customer Service
- Fraud Prevention Strategies
- Collaborative Relationship Management
- Predictive Analytics
Timeline
Product Manager – Predictive Analytics (Agile Environment)
Rise Analytics (Trellance)
04.2023 - Current
Fraud Risk Analyst
GTE Financial
08.2020 - 04.2023
Member Care Supervisor
GTE Financial
02.2018 - 08.2020
Onscreen Member Advocate Supervisor
GTE Financial
08.2016 - 02.2018
Front House Manager
Bernini Of Ybor
06.2010 - 10.2011
High School Diploma -
Chamberlain High School
Hillsborough Community College -
Hillsborough Community College
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