Avery Thomas
Dartmouth,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Store Manager
Ace Hardware
12.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Assistant Manager
Ace Hardware
10.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Keyholder/Sales Associate
Ace Hardware
03.2019 - 10.2023
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Education
Bachelor of Science - Marketing
Bridgewater State University
Bridgewater, MA05.2023
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Store Merchandising
- Employee Training
- Goals and performance
Timeline
Store Manager
Ace Hardware
12.2023 - 05.2024
Assistant Manager
Ace Hardware
10.2023 - 12.2023
Keyholder/Sales Associate
Ace Hardware
03.2019 - 10.2023
Bachelor of Science - Marketing
Bridgewater State University