Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Avery Thomas

Ferris

Summary

Proven track record in high-stress management and customer service excellence, notably with Texas Star. Expert in utilizing decision-making and active listening to enhance operational efficiency and customer satisfaction. Skilled in data entry and adept at transforming customer complaints into positive experiences, significantly improving relations and business outcomes.

Overview

14
14
years of professional experience

Work History

Dispatcher/ Driver

Texas Star
02.2020 - Current
  • Answered phone calls and responded to customer emails.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Loaded and unloaded end dumps and flatbeds

Driver/Owner/Dispatcher

Blue Hammer
12.2016 - 01.2020
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.


Office Rep/ Trainer

Two Men and a Truck
01.2011 - 01.2016
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Education

Brokers Certification - Broking

Texas State Technical College
Waco, TX
09-2023

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening

Accomplishments

Broker certification.

Timeline

Dispatcher/ Driver

Texas Star
02.2020 - Current

Driver/Owner/Dispatcher

Blue Hammer
12.2016 - 01.2020

Office Rep/ Trainer

Two Men and a Truck
01.2011 - 01.2016

Brokers Certification - Broking

Texas State Technical College

Similar Profiles

CREATE PROFILE
Avery Thomas