Avery Thomas
Yakima
Summary
At ThermAll Heating, Cooling and Electric, I excelled as a Dispatcher, adeptly managing high-stress situations and fostering professional relationships. My proficiency in data entry and exceptional customer relations significantly contributed to the department's success, embodying a positive attitude and a dedicated team spirit. Achievements include training new CSRs and enhancing service through meticulous feedback analysis.
Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft Office and data entry. Committed to optimizing workflows and contributing to smooth-running office environment.
Overview
5
5
years of professional experience
Work History
Dispatcher
ThermAll Heating, Cooling and Electric
09.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Managed conflict resolutions with customers, techs and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new CSRs (Customer Service Representatives) on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Grocery Clerk
Fredmeyer
05.2020 - 06.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
Education
Classical Conversations
Yakima, WA06-2021
Skills
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Customer relations
- Positive attitude
- Organizing and categorizing
- Dedicated team player
- Administrative support
- Prioritizing work
- Appointment scheduling
- Professional and mature
Timeline
Dispatcher
ThermAll Heating, Cooling and Electric
09.2022 - Current
Grocery Clerk
Fredmeyer
05.2020 - 06.2021
Classical Conversations
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