Avery Titchen
Summary
Highly motivated team player with extensive knowledge and experience in sales and customer service. Detail- oriented and able to efficiently adapt in ongoing situations. Learns quickly and efficiently.
Overview
6
6
years of professional experience
Work History
Patient Transport Assistant
Lawrence And Memorial Hospital
11.2023 - Current
- Proactively identified potential problems or delays in patient transport process and took steps to rectify issues, ensuring smooth operations.
- Consistently followed HIPAA regulations when discussing patient information with other healthcare professionals, protecting confidentiality at all times.
- Collaborated with nursing staff to ensure proper transfer techniques were utilized, minimizing risk of injury during patient transports.
- Enhanced communication between medical staff and patients by relaying important information regarding appointments, tests, or procedures.
- Delivered exceptional customer service while interacting with patients'' family members or visitors during transport activities, addressing any concerns or questions they may have had about their loved one''s care journey at the hospital.
- Supported the efficiency of hospital operations by promptly responding to transport requests from medical personnel.
- Performed daily equipment checks, making sure that all necessary tools were readily available and functional for each transport.
- Fostered strong relationships with team members across various departments through clear communication and teamwork.
- Contributed to a positive hospital environment by maintaining a professional demeanor and offering compassionate care to patients.
- Provided comfort to patients during transport by engaging in meaningful conversation or offering emotional support when necessary.
- Attended ongoing training sessions to stay current on best practices for safe and efficient patient transportation.
- Ensured patient safety during transport by adhering to all hospital protocols and guidelines.
- Completed thorough documentation of each transport, ensuring accurate records were kept for billing purposes and internal tracking.
- Maintained cleanliness of transport equipment, contributing to infection control efforts within the facility.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Helped other staff with patient transfers by moving patients between departments.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
Fulfillment team
Lowe's
07.2023 - 09.2023
- Efficiently fulfilled customer orders through store technology
- Consistently lifted and moved items over fifty pounds
- Completed training for the position and other positions in the store
- Completed extensive safety training courses
- Maintained an organized workspace
- Greeted all customers
- Guided customers throughout the store
- Drove store revenue by recommending products to customers based on their needs and wants
- Accurately labeled items and orders
- Helped load orders into customers' vehicles
- Performed effectively in self-directed work environment
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales consultant/cashier
CosmoProf
07.2022 - 07.2023
- Drove store revenue by offering related products to customers' needs
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Thoroughly quoted and explained terms for store credit and policies
- Presented professional image consistent with company policy
- Informed customers of promotions to increase sales productivity and volume
- Achieved or exceeded company-defined sales quotas
- Contributed to team objectives
- Built relationships with customers and community to promote long term business growth
- Accurately managed returns, exchanges, and refunds in accordance with store policy
- Appropriately handled upset customers and found solutions
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Selected correct products based on customer needs, product specifications, and applicable regulations
- Maintained damaged items in accordance with store policy, including flammable and toxic waste
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Cashier
Market Basket
06.2019 - 07.2022
- Reconciled cash drawer and start and end of each shift, accounting for errors, and resolving discrepancies
- Handled cash with high accuracy and took care to check bills for fraud
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Answered questions and addressed customer concerns
- Used POS system to enter orders, process payments and issue receipts
- Helped maintain excellent store appearance by keeping shelves neat and free of misplaced items
- Responded promptly to requests for assistance, spills, and customer inquiries
- Worked flexible schedule and extra shifts to meet business needs.
Kitchen crew member
Sweet Evalina's Stand
11.2018 - 03.2019
- Maintained high personal grooming standards according to policy
- Assisted in setting up and breaking down kitchen stations
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Plated and presented food following chef requirements
- Washed, peeled, and cut various foods such as fruits and vegetables to prepare for cooking or serving
- Properly transported food items from storage to designated kitchen areas for prepping
- Learned other teammates' work tasks to train as backup
- Maintained composure and work quality while under stress
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Thoroughly followed food safety practices and sanitation guidelines
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Prepared sandwiches, salads, and other specialty items according to customer specifications
- Operated food slicers, grinders, and chopper in accordance with safety guidelines
- Labeled and stored all food items with correctly and accurately
- Managed time to juggle multiple tasks simultaneously with ease.
Sales associate/cashier
Rite Aid/Walgreens
02.2018 - 10.2018
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Quoted prices, credit terms, and other specifications
- Presented professional image consistent with company's brand values
- Informed customers of promotions to increase sales productivity and volume
- Contributed to team objectives in fast-paced environment
- Performed effectively in self-directed work environment, managing day-to-day operations
- Managed returns, exchanges, and refunds in accordance with store policy
- Provided positive first impressions to welcome existing, new, and potential customers
- Organized racks and shelves to maintain store appearance, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Cosmetology -
Paul Mitchell the School Rhode Island
07.2023
Putnam High School
06.2020
Skills
- Sales trends
- Works well in fast paced environments
- Teamwork and collaboration
- Suggestive selling/ product recommendation
- Cash handling accuracy
- Patient Safety
- Patient confidentiality
- Compassionate Care
- Assisting with mobility
- Equipment Sterilization
- Problem Resolution
- Medical Recordkeeping
Timeline
Patient Transport Assistant
Lawrence And Memorial Hospital
11.2023 - Current
Fulfillment team
Lowe's
07.2023 - 09.2023
Sales consultant/cashier
CosmoProf
07.2022 - 07.2023
Cashier
Market Basket
06.2019 - 07.2022
Kitchen crew member
Sweet Evalina's Stand
11.2018 - 03.2019
Sales associate/cashier
Rite Aid/Walgreens
02.2018 - 10.2018
Cosmetology -
Paul Mitchell the School Rhode Island
Putnam High School