Avery Tomlin Ricondo
San Jose,CA
Overview
6
6
years of professional experience
Work History
Designer
UC Davis Design Dept
Davis, CA
01.2024 - 04.2024
- Designed and created a 4-piece collection
- Presented at the 2024 Picnic Day Fashion Show
- Garment creation: Used unconventional materials and methods like soldering to create garments
- Creative Direction: came up with sketches and ideas for garments, styling of garments, runway music, project direction for collection video and photoshoots, etc.
Marketing Intern
Making Waves Education Foundation
Remote
01.2023 - 04.2023
- Produced new updated graphics for the organization
- Assigned projects weekly to create independently
- Collaborated with Director of Dept and peers to revise and edit work
- Conducted Brand Research using updated brand guide and resources to understand brand identity and audience
AHA College Tier 1 iOS Advisor
Apple Inc.
Remote
06.2021 - 10.2021
- Troubleshot complex technical issues with iOS over the phone with customers, including asking probing questions, researching, etc.
- Worked in a call center environment from home, where I answered phone calls and was evaluated using call center metrics such as handle time, customer surveys, after-call work, etc.
- Further developed my customer service skills in my ability to listen to customers more effectively to isolate the issue at hand.
- Innovatively used my resources and quick thinking to solve the issues of my customers.
- Interacted with senior support daily and learned how to summarize the issue at hand quickly and effectively.
- Ability to multitask demonstrated by speaking with customers, troubleshooting, researching, and taking notes at the same time.
- Learned how to de-escalate situations using active listening and not losing focus on the task at hand.
- 100% satisfactory score in customer surveys.
Lead Sales
Tilly's, World of Jeans & Tops Inc
San Jose, CA
07.2018 - 06.2021
- Trained associates in in-store operations, merchandising, and policies and procedures.
- Supported management with daily retail operations, including updating store visuals, opening and closing duties; promoted to Lead Sales position (Dec 2020).
- Increased sales through keen listening and asking open-ended questions, cultivated customer satisfaction through unique upselling techniques by making thoughtful, style-specific recommendations.
- Achieved Top Sales ($84,000) / Top Average Dollar Per Sale ($79.00) / Top Units Per Transaction (3.68) and Overall Top Performer (Fiscal Years 2018 & 2020).
- Three-time Employee of the month award recipient (Nov 2018, Jun 2019, & Sept 2020).
Education
B.A Design -
University of California
Davis, CA06.2024
International Baccalaureate (IB) Program Course Candidate -
Del Mar High School
San Jose, CA06.2020
Skills
- Creative Direction
- Styling
- Garment Creation
- Social Media Content Creation
- Excellent Customer service
- Strong Communication skills
- Accuracy and attention to detail
- Teamwork/Collaboration
- Time Management
Timeline
Designer
UC Davis Design Dept
01.2024 - 04.2024
Marketing Intern
Making Waves Education Foundation
01.2023 - 04.2023
AHA College Tier 1 iOS Advisor
Apple Inc.
06.2021 - 10.2021
Lead Sales
Tilly's, World of Jeans & Tops Inc
07.2018 - 06.2021
B.A Design -
University of California
International Baccalaureate (IB) Program Course Candidate -
Del Mar High School
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