Avery Vistaunet

Rooms Voyager

Ritz-Carlton

Rancho Mirage, California

01.2024 - Current

Responsible for managing the daily operations of the front office, including lateral service among the concierge, club lounge, guest relations, call center, and front desk.
Conducted meetings with team members to discuss current operations within the front office departments.
Managed day-to-day operations of the housekeeping department, including assigning tasks, curating projects, and monitoring progress.
Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
Curated and executed hotel-wide detailed audits for all rooms to comply with luxury standards.
Maintained high-level standards by thoroughly auditing the entire property, congruent with FORBES and BSA criteria.
Attained BSA and Forbes professional qualifications.
Analyzed market trends to determine appropriate purchasing strategies.
As a certified learning coach, I assisted in recruiting, training, evaluating, and developing staff members to maintain high-performance standards.
Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
Prepared security reports to document accidents and safety violations.
Participated in incident investigations by interviewing witnesses, taking photographs of the scene, collecting evidence, preparing written reports, and making recommendations to prevent future occurrences.
Tracked guest feedback to identify areas of improvement within the organization.

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