Avery Wayde Jackson
Coral Springs,USA
Summary
Experienced, energetic, customer-focused, and results-driven Customer Care Professional with over 3 years' proven track record in customer service. Excel at resolving problems, improving customer satisfaction, and driving overall operational improvements. Extremely organized, effective communicator, who pays great attention to detail.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Publix Super Market
Parkland, FL
02.2022 - Current
- Provides general customer service
- Retails groceries and food products
- Receives, verifies, and processes payment by customers
- Greet customers, provide assistance, and address issues/concern
- Serves as a liaison between the store and its management on product distribution and stocking requirements.
- Sets up store displays according to company policy
- Escorts shoppers to designated departments within the store
- Route/refer escalated issues to correct departments within the store or organization
- Assists in maintaining a courteous and professional approach to customers of all ages
Customer Care Professional
The Dollar Tree
Parkland, FL
11.2021 - 02.2022
- Responsible for customer service operation, sales targets, and delivery of excellent customer service
- Recruited and trained newly hired staff
- Monitored inventory levels and replenishment to maintain levels to meet customer demands
Education
Associate of Arts - Business Concentration
Palm Beach State College
Boca Raton, FL05.2025
Skills
- Hard-working
- Ambitious
- Detail-oriented
- Strong organizational skills
- Multitasking skills
- Excellent customer service skills
- Team player
- Computer operations
- MS Office
- Word
- Excel
- PowerPoint
- Outlook
- OS X
- Willing to learn
- Open-minded
Community Service
Junior Achievement, West Palm Beach, FL, 03/2023, 02/2024, Organize groups of high school students into marketing teams
Career Overview
Experienced, energetic, customer-focused, and results-driven Customer Care Professional with over 3 years’ proven track record in customer service. Excel at resolving problems, improving customer satisfaction, and driving overall operational improvements. Extremely organized, effective communicator who pays great attention to details.
Timeline
Customer Experience Specialist
Publix Super Market
02.2022 - Current
Customer Care Professional
The Dollar Tree
11.2021 - 02.2022
Associate of Arts - Business Concentration
Palm Beach State College
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