Avery Wheelock
Evansville,Indiana
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Kilroys on Kirkwood Bar. Proven ability to enhance guest experiences through personalized service and effective team collaboration, achieving the highest individual sales weekly. Committed to maintaining a professional appearance and promoting venue excellence.
Professional hospitality trainer with proven success in bartending and customer service. Skilled in mixology, inventory management, and training staff to deliver exceptional service. Strong focus on team collaboration and adaptability to changing needs. Dependable with results-driven approach and excellent communication skills.
Overview
9
9
years of professional experience
Work History
VIP Bottle Server
Kilroys on Kirkwood Bar
02.2023 - 05.2025
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
Bartender/Trainer
Kilroys on Kirkwood Bar
02.2023 - 05.2025
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Achieved highest individual sales on a weekly basis, increasing bar revenue through upselling and customer engagement.
Waitress
Kilroys on Kirkwood Bar
01.2023 - 05.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Parlor Donuts
05.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Team Member/Shift Leader
Azzip Pizza
10.2019 - 08.2021
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Became familiar with the needs of the store according to each season's demands and ordered supplies accordingly.
Waitress
Victoria National Golf Club
05.2020 - 08.2020
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with high-end customers through friendly interactions and attentiveness to their preferences.
Sales Associate
Bob Walthers Golf N Fun
08.2016 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
Softlines Team Member
Target
11.2019 - 02.2020
- Operated cash register to process customer transactions.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Supported loss prevention efforts through vigilant monitoring of store activities and timely reporting of suspicious behavior.
- Expedited restocking process during high-volume periods, minimizing out-of-stock situations that could impact sales revenue.
- Assisted with visual merchandising execution, improving overall presentation standards within the softlines section.
- Built lasting relationships with customers through personalized recommendations based on their preferences and needs.
Waitress/Cashier
Highland Pizza Shop
05.2018 - 09.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Arts - Human Biology
Indiana University
Bloomington, IN05-2025
Skills
- Strong work ethic
- Venue promotion
- Exceptional customer service
- Stress tolerance
- Professional appearance
- Product presentation
Languages
German
Professional Working
Timeline
VIP Bottle Server
Kilroys on Kirkwood Bar
02.2023 - 05.2025
Bartender/Trainer
Kilroys on Kirkwood Bar
02.2023 - 05.2025
Waitress
Kilroys on Kirkwood Bar
01.2023 - 05.2025
Barista
Parlor Donuts
05.2022 - 12.2023
Waitress
Victoria National Golf Club
05.2020 - 08.2020
Softlines Team Member
Target
11.2019 - 02.2020
Team Member/Shift Leader
Azzip Pizza
10.2019 - 08.2021
Waitress/Cashier
Highland Pizza Shop
05.2018 - 09.2018
Sales Associate
Bob Walthers Golf N Fun
08.2016 - 03.2020
Bachelor of Arts - Human Biology
Indiana University
Similar Profiles
Matthew MooreMatthew Moore
Event Photographer (Media Team) at Kilroys Sports BarEvent Photographer (Media Team) at Kilroys Sports Bar
Caitlyn PorterCaitlyn Porter
Server at Kilroys Bar N GrillServer at Kilroys Bar N Grill
Benjamin NackeBenjamin Nacke
Senior High Fellowship member at Kirkwood First Presbyterian KirkwoodSenior High Fellowship member at Kirkwood First Presbyterian Kirkwood
Krissie StreatyKrissie Streaty
Delivery Driver at Spark DriverDelivery Driver at Spark Driver
Mike McAteeMike McAtee
President at McAtee ConsultantsPresident at McAtee Consultants