Avery Wood
Poolville,TX
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Account Manager
DXP Enterprises
Grand Prairie
01.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Inside Sales Representative
Motion Industries
Arlington
01.2022 - 01.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Customer Service Rep.
Kaman Industrial Technologies
Arlington
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Science in Management (MSM), Sales Specialization -
Tarleton State University
01.2021
Bachelor of Arts (BA) in Business -
Tarleton State University
01.2020
Skills
- Management of:
- Customer Service
- Front Line Customer Interaction
- Works Well Under Pressure
- Exceptional Interpersonal Skills
- Motivational Speaker
- Business Strategy
- Business Process Design
- Positive Mindset Consulting
- Sales Strategy and Delivery
- Go Getter mentality
Additional Information
Experienced D1 Baseball Player with sales and customer service experience seeking an industrial sales position. Productive, hardworking, and known for performance under pressure. Significant leadership experience with drive and passion to further learn in the Industrial scene.
Leadership Experience
- Work with the team to develop common goals
- Extensive performance under pressure
- Ensure quality and quick service
- Creating a positive environment with a focus on self & team Improvement
Communication Skills
Collaborating with the customers, colleagues, and vendors via all forms of communication such as Email, Calling, Texting, or in person.
References
- Derrick Scott, 817-454-1793
- Vince Rojas, 817-291-7837
- Fidel Salazar, 661-319-9418
Timeline
Account Manager
DXP Enterprises
01.2023 - Current
Inside Sales Representative
Motion Industries
01.2022 - 01.2023
Customer Service Rep.
Kaman Industrial Technologies
01.2021 - 01.2022
Master of Science in Management (MSM), Sales Specialization -
Tarleton State University
Bachelor of Arts (BA) in Business -
Tarleton State University