Microsoft Office
Avery Woods
Nampa,ID
Summary
Experienced customer service professional with strong communication skills and exceptional organizational abilities. Skilled in addressing customer concerns and well-versed in the customer service industry. A dedicated team player with a positive and outgoing demeanor, known for building rapport with clients. Highly motivated to ensure customer satisfaction and contribute to company success. Specializes in improving quality, efficiency, and processes. Articulate, energetic, and results-oriented with a passion for developing relationships, fostering partnerships, and driving business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training and Operations Specialist
Tire Guru Software, Website and More
03.2024 - Current
- Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
- Customized training materials based on individual learning styles and needs of trainees
- Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
- Implemented e-learning platforms to provide remote training opportunities for geographically dispersed teams
- Managed the scheduling logistics of training sessions, ensuring optimal attendance rates
- Maintained accurate records of employee training progress and certifications using learning management systems (LMS)
- Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
- Provided ongoing support to employees after initial training by answering questions or providing additional resources as needed
- Manage onboarding and training for approximately 15 client locations simultaneously, ensuring each shop is equipped with the tools and knowledge to effectively utilize their new software
Customer Service Representative
Shop Boss Pro
01.2022 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed approximately 30 incoming calls, emails and chats per day from customers
Server
The Melting Pot Restaurants Inc.
06.2021 - 04.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Efficiently managed up to 10 tables at a time, delivering exceptional customer service and ensuring a positive dining experience for all guests.
Chiropractic Assistant
Claremore Chiropractic And Rehab
02.2021 - 01.2022
- Assisted chiropractor in providing patient care, including preparing treatment rooms and equipment
- Scheduled appointments for patients, ensuring efficient use of time and minimal wait times
- Managed patient records and maintained confidentiality of sensitive information
- Performed administrative tasks such as answering phone calls, filing documents, and handling insurance claims
- Prepared patients for treatments by explaining procedures and addressing any concerns or questions patients may have had
- Maintained cleanliness and organization of clinic to create a welcoming environment for patients
- Provided exceptional customer service by addressing patient inquiries promptly and professionally
- Collaborated with team members to manage nearly 50 clients daily, ensuring smooth operations and consistently delivering outstanding service.
Hospitality Aide
Emerald Care Center
03.2020 - 02.2021
- Performed front office maintenance duties by organizing and cleaning desk spaces, and replenishing office supplies
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided comprehensive care for 40 patients across two halls, prioritizing patient safety, comfort, and satisfaction while efficiently managing daily responsibilities
Server
The Big Biscuit
03.2020 - 02.2021
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently achieved high customer satisfaction scores, as reflected in positive feedback and repeat customers
Childcare Worker
Early Childhood Education Center
04.2020 - 08.2020
- Enforced rules and managed behavior through developmentally appropriate discipline
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Created and implemented diverse educational strategies to boost development
- Documented children's growth and development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Facilitated outdoor playtime to promote physical activity while teaching essential coordination skills.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
Child Care Worker
Lifetime Fitness Clubs
05.2017 - 05.2020
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others
- Communicated with parents regarding child's behavior, daily activities and concerns
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Consulted with families to discuss activities and behaviors of each child
- Provided homework assistance for school-aged children, reinforcing classroom concepts while developing effective study habits.
- Worked with children to develop good cognitive, physical and language skills.
Concessions Worker
Warren Theater
08.2016 - 09.2017
- Consistently provided friendly service to promote better customer engagement
- Responded to customer complaints to help resolve issues
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution
- Supported team members with various needs depending on customer influx and demand
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Associate's Degree - Early Childhood Education
Tulsa Community College
Tulsa, OK05.2020
Skills
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Needs Assessment
- Office experience
- Analysis skills
- Call center
- Customer service
- Computer skills
Certification
- First Aid Certification, November 2023 to November 2025
- CPR Certification, November 2023 to November 2025
- Food Handler Certification, November 2023 to November 2025
- Driver's License, November 2023 to November 2025
Personal Information
- Willing To Relocate: Remote
- Authorized To Work: US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Timeline
Training and Operations Specialist
Tire Guru Software, Website and More
03.2024 - Current
Customer Service Representative
Shop Boss Pro
01.2022 - 03.2024
Server
The Melting Pot Restaurants Inc.
06.2021 - 04.2022
Chiropractic Assistant
Claremore Chiropractic And Rehab
02.2021 - 01.2022
Childcare Worker
Early Childhood Education Center
04.2020 - 08.2020
Hospitality Aide
Emerald Care Center
03.2020 - 02.2021
Server
The Big Biscuit
03.2020 - 02.2021
Child Care Worker
Lifetime Fitness Clubs
05.2017 - 05.2020
Concessions Worker
Warren Theater
08.2016 - 09.2017
- First Aid Certification, November 2023 to November 2025
- CPR Certification, November 2023 to November 2025
- Food Handler Certification, November 2023 to November 2025
- Driver's License, November 2023 to November 2025
Associate's Degree - Early Childhood Education
Tulsa Community College
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