Avery Worland

Receptionist Administrator

Pinkard Construction Co.

03.2005 - 10.2022

Answered incoming calls, directing clients to individuals addressing specific needs.
Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Promoted maintenance of professional and courteous customer interactions across reception personnel.
Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Utilized Procore software to retrieve and deliver warranty messages.
Fulfilled customer requests such as directed callers for new projects and RFP/RFQ's.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Greeted customers and visitors in-person and via telephone calls.
Kept reception area clean and neat to give visitors positive first impression.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Handled complaints and questions, and re-directed calls to other team members.
Acted as first point of contact and set appointments for prospective clients.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Scheduled office meetings and client appointments for staff teams.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 80%.
Received and routed business correspondence to correct departments and staff members.
Organized and scheduled office meetings as well as client appointments for team of 30 professionals, effectively accommodating hectic agendas.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Ordered and distributed office supplies 4 times per month, saving hundreds of dollars on fixed office budget.