Avi Patel
San Francisco,CA
Summary
Meticulous Quality Assurance Manager with 8+ years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals.
Overview
7
7
years of professional experience
Work History
Quality Assurance Manager
Workday
04.2022 - 02.2025
- Reported urgent production defects to team leads and supervisors.
- Recorded, analyzed, and distributed statistical information around types and severity of customer and internally found defects to identify trends.
- Implemented new quality assurance and customer service standards, while creating documentation outlining these standards.
- Performed root cause analysis to identify and resolve quality issues and defects.
Associate Quality Assurance Manager
Workday
11.2020 - 04.2022
- Monitored staff organization and suggested improvements to daily functionality as we shifted to remote work.
- Inspected products with my team of engineers before delivering new functionality to customers.
- Reported severe production malfunctions to leadership to ensure all stakeholders were made aware of the most significant issues.
- Assured consistent quality of production by implementing and enforcing automated practice systems combined with manual test case execution.
Quality Assurance Engineer
Workday
10.2017 - 11.2020
- Identified major defects which when addressed would increase productivity and boost workflows.
- Triaged software bugs and summarized findings along with appropriate resolutions for dev team.
- Trained and guided onsite and remote team members in quality assurance standards, policies and procedures.
- Optimized test cases to maximize success of manual software testing.
- Reviewed dev team's automation scripts to ensure all crucial functionality was being verified.
Education
Bachelor of Science - Computer Science And Engineering
Santa Clara University
Santa Clara, CA06-2016
Skills
- Quality Assurance management
- Test planning
- Agile methodologies
- Team building
- Software testing
- Analytical problem solving
Timeline
Quality Assurance Manager
Workday
04.2022 - 02.2025
Associate Quality Assurance Manager
Workday
11.2020 - 04.2022
Quality Assurance Engineer
Workday
10.2017 - 11.2020
Bachelor of Science - Computer Science And Engineering
Santa Clara University
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