Summary
Overview
Work History
Education
Skills
Timeline
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Avi Swami

London,Canada

Summary

Dynamic and results-driven Human Resources professional with extensive experience at Amazon.ca, specializing in employee relations, performance optimization, and workforce planning. Proven track record in launching large-scale HR initiatives, including spearheading the launch of Canada's largest robotics site. A proactive leader with a passion for enhancing workplace culture, fostering diversity and inclusion, and ensuring compliance with labor laws. Recognized for coaching over 100+ salaried managers, supporting business objectives, and working directly with senior leadership to create high-impact HR strategies that enhance employee engagement and productivity.

Overview

4
4
years of professional experience

Work History

Senior Human Resources Business Partner

Amazon
02.2025 - Current
  • Led and mentored a customer-focused team of 3 Human Resources Business Partners, 6 HR Partners, and 6 Associate Partners in a high-growth, fast-paced environment, while fostering a positive work culture, team collaboration, and productivity.
  • Authored 5+ whitepapers supporting various business challenges outlining costs, risks, and mitigation plans.
  • Spearheaded and championed compensation and talent cycles for HR operations across eight sites in Canada.
  • Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
  • Provided guidance to leaders on topics such as performance management, employee relations, policy interpretation, recruitment, compensation, benefits and organizational development.

Human Resources Business Partner

Amazon.ca
12.2023 - 03.2025
  • Launched Canada's largest robotics site, with a capacity of 5,000 associates, achieving the most successful launch in the country.
  • Led a team of three Associate Partners and four HR Partners, part of my team, to seamlessly enhance the associate experience for the warehouse, and to resolve all associate-related escalations and inquiries within our 48-hour SLA times.
  • Provided guidance during escalations to our 113 salaried managers, alongside running talent reviews for the site, and providing consultation to the Director and the GM of the building to ensure the site runs without any ER concerns.
  • Ensured precise labor planning, and conducted timely recruitment for seamless operations.
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Launched all HR-related standard work processes from scratch.
  • Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.

Human Resources Partner

Amazon.ca
08.2022 - 11.2023
  • Worked at Canada's biggest TSSL fulfillment center.
  • Controlled the attrition rate and brought it to 0.57% from 2% with the help of senior leadership by implementing associate engagement activities.
  • Partnered with the Payroll Department to bring down the site-wide payroll defects to 0.15% from 0.58% by identifying the root causes and providing them with timely solutions.
  • HR Point of Contact for Roster Management for 6,500 associates brought down the roster defects from 2.75% to 0.5% by inputting manager/associate moves timely, and inputting correct shift patterns and departments.
  • Oversaw overall talent acquisition for internal Tier 3 roles in the fulfillment center, completed full-cycle recruitment for 35 requisitions.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Identified staff vacancies based on forecasted attrition, placed a labor order in accordance, and made sure we delivered the expected customer experience at Amazon.
  • Established measures to promote diversity, and drive equal access to opportunity and advancement.

Senior Human Resources Assistant

Amazon.ca
05.2021 - 07.2022
  • Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Handled employee discipline and termination to address policy infractions.
  • Conducted new employee orientation to introduce employees to policies, culture and objectives.
  • Investigated complaints from employees regarding workplace issues or violations of policy and law.
  • Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.

Education

Bachelor of Arts - Public Relations

Humber College
Toronto, ON
04.2021

High School Diploma -

Amity International School
New Delhi, IN
05.2017

Skills

  • Managing employee relations
  • Optimizing performance
  • Improving employee engagement
  • Recommending policy improvements
  • Reviewing compliance
  • Planning policy integrations

Timeline

Senior Human Resources Business Partner

Amazon
02.2025 - Current

Human Resources Business Partner

Amazon.ca
12.2023 - 03.2025

Human Resources Partner

Amazon.ca
08.2022 - 11.2023

Senior Human Resources Assistant

Amazon.ca
05.2021 - 07.2022

Bachelor of Arts - Public Relations

Humber College

High School Diploma -

Amity International School

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Avi Swami