Open To Work
AVIA MILLER
Owings Mills,Md
Summary
Results-oriented manager with 25 years of experience leading teams and driving operational success. Proven expertise in managing resources and fostering collaboration, while ensuring adherence to standards and efficient processing. Highly skilled in patient care, specimen collection, and medical documentation. Committed to continuous improvement and delivering exceptional service in fast-paced environments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
34
34
years of professional experience
Work History
Lead HRA
Military Entrance Processing Station (MEPS)
Fort Meade, MD
06.2024 - Current
- Trains new employees and ensures resources are available, provides expertise on procedures, policies, and directives, and oversees work progress and reviews completed tasks.
- Provided input on employee performance, identified training needs, coordinated work efforts with supervisor, and recommended promotions and recognition to enhance team development.
- Distributed tasks, ensured timely completion, adjusted priorities, and communicated effectively to meet operational goals.
- Informed supervisor of attendance and behavioral issues. Acted as backup for key operational roles.
- Greets, accounts for, and musters applicants, administers briefings and questions applicants for data verification.
- Collects and processes fingerprint data and verifies applicants' Emergency Data Records and checks for discrepancies.
- Ensure all necessary documents are present and review applicant records and ensure compliance with military service requirements.
- Identified position series as 0203-06
- Salary: 66,348.00
Medical Technician
Military Entrance Processing Station (MEPS)
Doral, Fl
01.2020 - 05.2024
- Conducted weekly standardized medical orientation briefings for incoming applicants, ensuring a comprehensive understanding of hospital policies, procedures, and compliance requirements.
- Resulted in a steady increase in workplace proficiency among new hires.
- Built and maintained electronic medical data for 3,000 individuals, ensuring accuracy and compliance with HIPAA regulations.
- Implemented a robust data management system, resulting in:
- 20% reduction in data entry errors.
- 30% improvement in retrieval time.
- Received Pro of The Sector for the Eastern Sector.
- Managed all aspects of medical consultations, including verifying doctor's orders, scheduling appointments, and uploading results to applicants' electronic files through MHS GENESIS.
- Coordinated and managed five projects simultaneously, adhering to timelines and budgets.
- Facilitated and managed communication between cross-functional teams, ensuring project goals were met effectively processing between 200 to 300 applicants weekly.
- Consulted with soldiers providing guidance mentoring.
- Developed, maintained, and managed project documentation, including schedules, budgets, and progress reports.
- Managed budgeting and resource allocation for projects to ensure proper funding and resource utilization, and stakeholder engagement
- Collaborated with stakeholders to identify project requirements and expectations.
- Conducted risk assessments and implemented mitigation strategies, resulting in a 15% reduction in project risks.
- Facilitated communication and collaboration among team members to enhance project effectiveness.
- Planned, organizes, controls, and directs the work to be accomplished by subordinates, sets, and adjusts short-term priorities, and prepares schedules for completion of work.
- Identify and evaluate accessibility issues within the team.
- Developed policy and standardized processing procedures.
- Coordinated guidance as it relates to disability.
- Serves as the primary Medical Technician responsible for managing medical consultations to include verifying doctor’s orders or requests from the services.
- Series: 0645
- Salary: 50,746.00
Phlebotomist/Nursing Asst.
VA Homestead/VA Hospital of Miami/University of Miami Hospital
Miami, Fl
12.2016 - 01.2020
- Managed time effectively to resolve issues
- Implemented advanced software and tools for maintaining and analyzing records, enhancing decision-making processes.
- Utilized strong people skills to build and maintain positive relationships with clients, stakeholders, and team members.
- Built and maintained positive relationships with clients, stakeholders, and team members, contributing to high satisfaction levels.
- Resulted in an impressive 83% increase in workplace effectiveness.
- Collaborated with senior leadership to develop and manage administrative strategies that supported the company's long-term goals.
- Played a key role in shaping the company's strategic direction.
- 40hrs. wk.
Correctional Officer II
DIVISION OF CORRECTION
Baltimore, MD
06.1998 - 10.2005
- Managed direct supervision, security, and control over the inmate population by conducting security counts and security rounds.
- Ensured the safety and well-being of inmates through regular monitoring and presence.
- Enforced facility rules and disciplinary standards by drafting violation reports and evaluating accommodation requests on a case-by-case basis.
- Demonstrated a commitment to maintaining a secure and disciplined environment.
- Ensured the smooth execution of inmate coordination, including medical and count procedures.
- Guided diverse staff and inmates while providing feedback support according to policy.
- Developed comprehensive plans and objectives for various program areas, identifying and implementing changes in assigned projects.
- Develop criteria for assessing the effectiveness of initiatives and projects.
- Researched complex program issues based on conditions and policy factors that relate to the assigned program and related programs.
- Oversaw project management and supervised team activities to ensure successful project completion.
- Determined what information is required and collected data from many sources.
- Reviews information, reconciles conflicting data, and devises new or modified methods to analyze findings.
- Developed recommendations for proposals.
- Advised leadership on workload analysis and work distribution, ensuring appropriate staffing levels and skills mix to support agency mission.
Record Telecommunications Specialist
United States Army
08.1992 - 07.1997
- Ensured the safety and security of 127,000 personnel, $41 billion in American Defense assets, and extremely sensitive information.
- Achieved a notable 30% reduction in security incidents.
- Established and maintained collaborative relationships with local authorities, government agencies, and international partners, enhancing coordination for security operations.
- Demonstrated strong leadership in managing complex and high-stakes security scenarios.
- Developed and implemented comprehensive security protocols and risk assessments tailored to diverse geopolitical landscapes.
- Established and maintained collaborative relationships with local authorities, government agencies, and international partners to facilitate seamless security operations.
- Led management of complex, high-stakes security scenarios, ensuring effective responses to emerging threats.
- Participated in working groups and cross-functional teams to discuss alternatives and develop organizational consensus on matters related to projects and program areas.
Education
Masters - Human Resources Management
University of Maryland Global Campus (UMGC)
Adelphi, MD05.2027
Bachelor of Arts - Administration/Management
Strayer University
Miramar, FL03.2022
CPT - Phlebotomy
Ultimate Medical Academy
Clearwater, FL02.2012
Skills
- Risk management
- Documentation management
- Budget management
- Time management
- Stakeholder relations
- Problem-solving
- Communication and collaboration
References
Upon request
Volunteer Experience
- President, FGR, Baltimore, MD, 07/24, Present
- Operations Officer, LTJR US Naval Sea Cadet Core, 06/13, Present, Maintains all training support materials., Prepares materials for advising the unit commander on military education requirements and forwards applications for Sea Cadet schools., Provides the information required for the unit status report., Develops and maintains all training records; operates MAGALLEAN training and accountable system and other training systems., Accountable for training over 2000 cadets within a ten-year period., Acting treasury officer maintains positive control of over $10,000 worth of training equipment., Audit and maintain purchase reports and inventory receipts., Maintains all training support materials.
Awards
- Graduated MAGNA CUM LAUDE
- Presidential Lifetime Achievement
- Baltimore MEPS Pro of the Month
- Pro of the Quarter
- Nominated for Civilian Employee of the Year
- Miami MEPS Pro of the Sector; Eastern Section
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$70000/yr - $200000/yrTimeline
Lead HRA
Military Entrance Processing Station (MEPS)
06.2024 - Current
Medical Technician
Military Entrance Processing Station (MEPS)
01.2020 - 05.2024
Phlebotomist/Nursing Asst.
VA Homestead/VA Hospital of Miami/University of Miami Hospital
12.2016 - 01.2020
Correctional Officer II
DIVISION OF CORRECTION
06.1998 - 10.2005
Record Telecommunications Specialist
United States Army
08.1992 - 07.1997
Masters - Human Resources Management
University of Maryland Global Campus (UMGC)
Bachelor of Arts - Administration/Management
Strayer University
CPT - Phlebotomy
Ultimate Medical Academy