AVIAN BLEDSOE
Richmond
Summary
Facilitator with expertise in presentation and instructional design, dedicated to creating engaging learning experiences. Proficient in needs assessment using the ADDIE model to enhance employee performance and deliver measurable training outcomes. Strong analytical and critical thinking skills to enhance effective problem-solving and informed decision-making. Collaborates with subject matter experts to ensure instructional materials are accurate and relevant.
Overview
20
20
years of professional experience
Work History
ASSOCIATE BUSINESS PROCESS ANALYST
Dominion Energy Services, Inc.
Richmond
03.2021 - Current
- Identified and implemented process improvements to boost operational efficiency.
- Developed and Presented training programs and materials from stakeholder needs assessments.
- Created Power BI dashboards to track employee performance effectively.
- Conducted in-person and virtual meetings to align project goals.
- Collaborated with Subject Matter Experts to define clear project objectives.
- Coached employees to address skill gaps and enhance performance metrics.
- Reviewed financial data while analyzing trends in customer revenue streams.
- Evaluated training delivery methods to optimize effectiveness and reduce costs.
HUMAN RESOURCES PROGRAM ADMINISTRATOR
Dominion Energy Services, Inc.
Richmond
03.2018 - 03.2021
- Managed Human Resources Benefit Programs to enhance operational efficiency.
- Created and stored CSV files for check payments via Commercial Bank Account.
- Researched payment discrepancies, adjusted payments, and updated financial reports.
- Calculated and processed SAP special payments through Payroll.
- Collaborated on implementation of new ERP system using ServiceNow.
- Developed and documented business process improvements for enhanced compliance.
- Reviewed and approved Business Travel Management expense reports.
- Responded to inquiries from Treasury Management and internal financial audits.
SENIOR HUMAN RESOURCES REPRESENTATIVE/HELPLINE AGENT
Dominion Energy Services, Inc.
Richmond
10.2005 - 03.2021
- Provided first-level support for Human Resource and IT Helpdesk inquiries.
- Designed and developed Human Resource Knowledge Base Repository to enhance accessibility.
- Coached, mentored, and trained employees to improve skill sets and performance.
- Collaborated on project to redevelop and implement ‘Dominion Family Fun Day’ program.
- Coordinated Service Award and Retiree Recognition programs to celebrate employee contributions.
- Handled inbound calls and correspondence for Customer Contact Center efficiently.
- Implemented and coordinated Military Leave and Pay Supplement Program effectively.
- Redesigned Human Resource Center Forms Database to streamline form fulfillment.
Education
Bachelor of Science Degree - Business Administration – Human Resource Management
Virginia Commonwealth University
Richmond, VA01.2015
Associates of Science Degree - Business Administration
J. Sergeant Reynolds Community College
Richmond, VA01.2009
Skills
- Adult learning theory
- Presentation skills
- Project management
- Stakeholder engagement
- Collaboration
- Change management
- Critical thinking
- Process improvement
- Attention to detail
- Needs assessment
- Organizational skills
Knowledge Skills Abilities
- Innovative Instructional Design
- Strong Presentation Skills
- Documentation
Accomplishments
- Six Sigma Advance Blue Belt
Timeline
ASSOCIATE BUSINESS PROCESS ANALYST
Dominion Energy Services, Inc.
03.2021 - Current
HUMAN RESOURCES PROGRAM ADMINISTRATOR
Dominion Energy Services, Inc.
03.2018 - 03.2021
SENIOR HUMAN RESOURCES REPRESENTATIVE/HELPLINE AGENT
Dominion Energy Services, Inc.
10.2005 - 03.2021
Bachelor of Science Degree - Business Administration – Human Resource Management
Virginia Commonwealth University
Associates of Science Degree - Business Administration
J. Sergeant Reynolds Community College
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