Avianca Mendez
Tampa,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and streamlining operations at Burlington. Skilled in utilizing technology for efficient transactions and known for exceptional work ethic and integrity. Fluent in English and Spanish, adept at resolving inquiries with professionalism and empathy, significantly improving customer loyalty and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure eager and ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Cashier
Burlington
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shopper
Instacart
06.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Selected best-quality perishable items such as meat and produce.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences..
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Demonstrated speed and accuracy in order item selection.
Driver
Uber
01.2016 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image at all times.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Bilingual CSR
General Dynamics
01.2015 - 06.2016
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
- Provided personal information, addressing customer concerns effectively in their preferred language.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
John F. Kennedy High School
Waterbury, CTSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Professionalism and Courtesy
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Burlington
06.2024 - Current
Shopper
Instacart
06.2021 - Current
Driver
Uber
01.2016 - 12.2021
Bilingual CSR
General Dynamics
01.2015 - 06.2016
High School Diploma -
John F. Kennedy High School