Aviance Morando
Koloa,HI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Housekeeper
Self Employed
Koloa, HI
12.2019 - Current
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Scrubbed kitchen appliances, countertops and fixtures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Drive Up and Go Management
Safeway
Lihue, HI
01.2020 - 11.2023
- Ensured that all paperwork related to deliveries was completed accurately and timely.
- Delivered goods and services to customers on time and in excellent condition.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Social Services Manager
Salvation Army Thrift Store
Lihue, HI
03.2018 - 01.2020
- Collaborated with community organizations to develop outreach initiatives that increased awareness of social service programs among target populations.
- Advised families on available resources including housing options and financial assistance programs.
- Served as a mentor for new employees offering advice on best practices related to case management processes.
- Analyzed data collected from surveys or interviews conducted with participants in order to gauge the success rate of current program offerings.
- Reviewed cases on an ongoing basis ensuring that standards were met regarding client confidentiality requirements.
- Assisted clients in obtaining entitlements such as food stamps or disability benefits.
- Cultivated meaningful relationships with stakeholders such as local government officials, school administrators, healthcare providers, and law enforcement personnel.
- Coordinated with other agencies to ensure clients received appropriate care and resources.
- Maintained accurate records of all client interactions including assessment results, treatment plans, progress notes, discharge summaries.
- Attended conferences and workshops related to current trends in the field of social work.
Education
Bachelor of Science - Social Services
UH Manoa
Honolulu06-2027
Skills
- Customer Service
- Guest Relations
- Hardworking
- Teamwork
- Focused and Detail-Oriented
- Exceptional Communicator
- Customer Service-Focused
Timeline
Drive Up and Go Management
Safeway
01.2020 - 11.2023
Housekeeper
Self Employed
12.2019 - Current
Social Services Manager
Salvation Army Thrift Store
03.2018 - 01.2020
Bachelor of Science - Social Services
UH Manoa