Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Aviance Johnson

Columbia,SC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Escalations Representative

Wells Fargo
03.2023 - Current
  • Support internal and external customers with inquiries and complaints regarding financial products and services
  • Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
  • Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
  • Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals.
  • Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.

CSR - Customer Service Representative

City Of Columbia
01.2022 - 02.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Statewide Customer Service Specialist

South Carolina Department Of Motor Vehicles
06.2021 - 10.2021
  • Worked in the inbound call center
  • Collected and documented orders
  • Responded to inquiries and issues
  • Managed customer accounts
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Customer Service Representative

Verizon Wireless Corporation
06.2018 - 03.2021
  • As being a Customer Service Specialist with Verizon, I harnessed impressive multi-tasking and tech- savvy skills to to help and resolve challenging customer issues over the phone including device-related troubleshooting, billing, service inquiries and more
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Fulfillment Associate/Item locator

Belk
08.2017 - 04.2018
  • As a Store Fulfillment Associate I was responsible for processing incoming customer orders in a timely and accurate manner, including picking merchandise, confirming the order, packing and shipping. My key role in executing our “relentless Customer Care” policy with our on-line and in-store, This position operates in a fast-paced, deadline driven environment and is a non-exempt position.

Education

High school diploma -

Blythewood High School
Blythewood, SC

Associate of Applied Science - Human Services

Midlands Technical College
West Columbia, SC
12.2025

Skills

  • Web Design (Less than 1 year)
  • Social Media Management
  • Stories Over Stats Mentorship
  • Technical Troubleshooting
  • Records Management
  • Paperwork Processing
  • Customer Support

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Escalations Representative

Wells Fargo
03.2023 - Current

CSR - Customer Service Representative

City Of Columbia
01.2022 - 02.2023

Statewide Customer Service Specialist

South Carolina Department Of Motor Vehicles
06.2021 - 10.2021

Customer Service Representative

Verizon Wireless Corporation
06.2018 - 03.2021

Fulfillment Associate/Item locator

Belk
08.2017 - 04.2018

High school diploma -

Blythewood High School

Associate of Applied Science - Human Services

Midlands Technical College

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Aviance Johnson