Aviance Stephens
loganville,GA
Summary
Experienced Housekeeping Supervisor skilled in managing tasks and teams with a focus on high cleanliness standards, staff training, efficient delegation, and inventory control. Known for superior guest satisfaction through attention to detail and positive communication. Proven leader in fostering team collaboration and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Joyful Kleaning
Loganville, GA
11.2023 - Current
- Managed inventory of cleaning supplies throughout the facility.
- Ensured cleanliness of work area through daily sweeping and vacuuming.
- Maintained compliance with OSHA regulations by following safety guidelines for handling cleaning chemicals.
- Immediately reported maintenance issues to supervisor.
- Implemented regular cleaning routines to uphold a professional image through floor vacuuming and furniture dusting.
- Enhanced cleanliness and freshness in guest rooms by promptly emptying wastebaskets and disposing of soiled linens to prevent germ transmission.
- Delivered friendly service to clients and guests throughout routine duties.
- Maintained cleanliness in bathroom areas by sanitizing and cleaning sinks, mirrors, toilets, and showers.
Hotel Housekeeper
Holiday Inn Express Hotel Suites
Covington, GA
11.2012 - 11.2024
- Organized housekeeping carts with essential supplies at the beginning of each shift.
- Ensured the cleanliness and sanitation of frequently contacted areas such as telephones, light switches, and doorknobs.
- Conducted thorough checks in every room to ensure all items were in good condition.
- Ensured clean and fresh beds for incoming guests by removing dirty linens during room checkouts.
- Executed regular transportation of trash from hotel rooms to designated areas.
- Efficiently delivered all requested items to guest rooms.
- Ensured timely fulfillment of guests' requests, including the provision of extra supplies and other desired items.
- Performed daily sweeping of hallways, lobbies, and stairwells.
- Maintained established standards by replenishing amenities in all guest rooms.
- Safeguarded all lost and found items, ensuring compliance with policy guidelines.
Maintenance Supervisor
LA Fitness
Conyers, GA
02.2018 - 03.2024
- Monitored and evaluated performance of maintenance department personnel, offering guidance and coaching as needed.
- Developed and executed safety protocols in alignment with OSHA guidelines.
- Reviewed and optimized work orders, allocating resources, assigning tasks, and establishing priorities for job completion.
- Assisted with training new employees on operating and maintaining diverse machinery.
- Performed routine assessments on facility equipment to proactively detect potential issues.
- Managed employee tasks effectively to optimize resource allocation and meet project deadlines.
Housekeeping Supervisor
Dayrise Residential
Atlanta, GA
11.2020 - 02.2022
- Created and implemented daily cleaning schedules for staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Responded promptly to maintenance requests from guests or staff members.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeper Supervisor
Harbor Group Management Company
Atlanta, GA
08.2019 - 11.2020
- Resolved customer complaints promptly and ensured high levels of customer satisfaction.
- Ensured high quality housekeeping services for guests.
- Supervised housekeepers' daily activities, overseeing room cleaning, linen stocking, and laundry operations.
- Inspected vacant rooms to ensure adherence to established standards before re-renting.
- Reviewed supply inventories, including linens and amenities, on a regular basis; ordered additional items as needed.
- Providing cordial customer service and addressing complaints to ensure customer satisfaction.
- Organized and cleaned room attendant carts by stocking them with supplies.
- Maximized service and performance through supervising and supporting housekeeping personnel.
- Sanitized sinks, mirrors, toilets and showers.
Education
Medical Assistant - Medical Assisting
SCOE
Sacramento, CA05-2000
GED -
Valley High School
Sacramento, CA05-1999
Skills
- Staff evaluations
- Employee evaluations
- Staff Scheduling
- Department coordination
- Cleaning practices
- Staff Training and Development
Timeline
Housekeeping Supervisor
Joyful Kleaning
11.2023 - Current
Housekeeping Supervisor
Dayrise Residential
11.2020 - 02.2022
Housekeeper Supervisor
Harbor Group Management Company
08.2019 - 11.2020
Maintenance Supervisor
LA Fitness
02.2018 - 03.2024
Hotel Housekeeper
Holiday Inn Express Hotel Suites
11.2012 - 11.2024
Medical Assistant - Medical Assisting
SCOE
GED -
Valley High School
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