Avianna Gordon
Towson,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier/ Sales Associate
RAI Store
01.2022 - 12.2023
- Ensured that all customers receive excellent service through direct salesmanship, and prompt and courteous service
- Greeted customers at door and determined their individual needs
- Ensured customer satisfaction at every stage of sale
- Recommended new products and upcoming events to customers
- Responded to all customer queries with accuracy and courtesy
- Completed each transaction in a quick and efficient manner.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Sales Associate
Journeys
08.2018 - 12.2021
- Manned and walked the sales floor, proactively and reactively assisting customers with questions, concerns, and item purchases
- Regularly conducted sales transactions
- Maintained up-to-date product knowledge and information on upcoming product releases
- Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
- Performed general store upkeep during store hours and after closing, including cleaning messes, organizing shelves, and restocking items.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Fruit expert
Edible Arrangements- prepared fruits & arrangements
05.2016 - 08.2018
- Welcomes customers by greeting them, offering them assistance
- Directs customers by escorting them to our edible arrangements and counters, suggesting items
- Advise customers by providing information on different types of fruits
- Helps customer make selections by building customer confidence, offering suggestions and opinions
- Documents sale by creating or updating customer profile records
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards
- Contributes to team effort by accomplishing related results as needed.
- Enhanced customer satisfaction by providing knowledgeable and friendly assistance in fruit selection.
- Increased store efficiency by maintaining a clean, organized, and well-stocked fruit department.
Education
Bachelor of Science -
Current- Hood College
Frederick, MDHigh School Diploma -
Dulaney High School
Lutherville, MDSkills
● Physically Fit for Active Environment
● Personable and Communicative
● Highly skilled in greeting guests upon arrival and accompanying them if needed
● Detail Oriented and Customer Focused
● Experience in customer service
● Experienced with POS systems
● Minor in the Spanish language
Volunteer Experience
- Feeding homeless (2017-18)
- Humane Society (2014)
- School Fairs (2014-2015)
- Car Wash (2014)
- School Events (2016)
Timeline
Cashier/ Sales Associate
RAI Store
01.2022 - 12.2023
Sales Associate
Journeys
08.2018 - 12.2021
Fruit expert
Edible Arrangements- prepared fruits & arrangements
05.2016 - 08.2018
Bachelor of Science -
Current- Hood College
High School Diploma -
Dulaney High School