AVIELENA L. BACA
Senior Wellness Homecare
SANTA ANA PUEB,NM
1
Certification
16
Years of experience
Organized and motivated professional with strong time management and organizational skills. Delivered compassionate care by connecting with clients and supporting daily living activities, while managing medication schedules and coordinating with healthcare providers to create comprehensive care plans. Focused on enhancing abilities and contributing to overall company growth.
Work History
Veteran Caregiver
1 Month- Developed individualized care plans by collaborating with clients and families to address specific needs.
- Monitored vital signs and reported changes in client conditions to healthcare professional.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Coordinated transportation for medical appointments, supporting clients' access to necessary health services.
- Provided compassionate personal care, assisting with daily living activities and enhancing client comfort.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Community Health Representative
8 Months- Conducted community health assessments to identify and address key health needs and challenges within the community.
- Performed weekly home visits to ensure ongoing health management and assistance. with vital check and monitor blood sugar levels.
- Provided personalized support and guidance to individuals navigating healthcare services for improved access and outcomes.
- Educated community members on preventive health practices and wellness strategies to promote healthier lifestyles.
- Educated individuals on available supplementary resources such as community-based programs and associated benefits.
- Followed up with clients after appointments to check on current health and verify completion of required actions.
- Weekly home visits with vital check and monitor blood sugar levels.
- Managed client medications by organizing pickups and deliveries to ensure access.; pick up and deliver medications to clients.
- Provided transportation assistance by accompanying clients to their medical appointments.; riding and/or driving along with clients to their medical appointments.
- Maintained detailed client records encompassing information such as plans, notes and forms.
- Established relationships with community members through active listening and strong communication.
- Attended trainings and workshops on various health topics through Indian Health Service.
- Effectively managed time during the workday, ensuring that all clients received timely attention and support.
- Served as a liaison between healthcare providers and community members, ensuring effective communication and seamless service delivery.
Registration & Eligibility Specialist
4 Months- Verify insurance coverage eligibility and benefits; verify required referrals and/or prior authorization are in place prior to visit; contact patients for outdated or missing demographics; professional and efficient phone call handling via telephone ACD system in a call center setting.
- Explained application details, eligibility requirements, applicants' legal rights, and payment methods to ensure informed decision-making.
- Verified insurance coverage eligibility and benefits, ensured required referrals and prior authorizations were in place, and contacted patients to update missing demographics while handling calls efficiently in a call center.
- Facilitated the arrival process for persons in custody by providing immediate assistance and information.
- Screened patients for coverage and assisted in navigating financial options including UNMH financial assistance, NM Medicaid, and other State and Federal programs to facilitate access to care.
- Processed intake applications for State of NM Medicaid while following hospital and departmental policies and procedures.
- Used computer systems to enter, update, and retrieve data on applicants and their cases.
- Managed case files meticulously, ensuring accuracy in documentation and timely follow-up.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Customer Advocate I
8 Months- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
- Responded to customer inquiries and complaints, documenting all communications to ensure comprehensive records.
- Calmly dealt with irate customers by offering solutions in a professional manner.
- Resolved issues for irate customers by providing tailored solutions while maintaining professionalism.
- Handled high volume of inbound and outbound calls, prioritizing customer satisfaction and effective issue resolution.
- Utilized strong analytical and organizational skills to independently make informed decisions for effective problem-solving.
- Engaged in phone communications for about 90% of scheduled hours to ensure customer needs were met.
- Interacted with various business lines such as providers, Medicare, wellness, and disease management to streamline operations.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Documented customer concerns and inquiry resolutions in internal computer system.
Retail Customer Service Associate
1 Month- Provided friendly assistance as the first point of contact for customer inquiries.
- Engaged with customers to identify needs, resolve issues, and provide product information.
- Managed merchandise stocking to maintain store inventory levels and enhance customer shopping experience.
- Physical demand by standing, walking, reaching, bending, pushing, pulling all merchandise.
- Maintained store cleanliness and organization, enhancing overall shopping experience for customers.
- Collaborated with team members to achieve sales goals through effective communication and support.
Administrative Assistant
4 Months- Answered phones and handled and directed inquiries. in a professional, courteous, and efficient manner.
- Performed administrative duties that may include, but are not limited to, reports, payroll, personnel HR processing.
- Composed and distributed meeting minutes and assisted facility management with reports.
- Composed and distributed meeting minutes and assisted facility management with reports.
- Ensured payroll hours for facility are entered appropriately using timekeeping system and following all company policies and procedures regarding payroll, if applicable. Followed up with employees who may have timekeeping exceptions. Met expected deadlines.
- Coordinated communication among sites, clinical leadership, and corporate office.
- Maintained office supply inventory and ordered supplies.
- Participated in staff meetings and in-service education programs.
- Maintained strict confidentiality regarding employee data. This may include, workers compensation info, health related info, pay or performance related information.
- Ensured compliance with all facility and Company policies, Federal and State laws, regulations, and guidelines including HIPAA.
- Understood and adhered to safety and security rules and regulations of the institution.
- Executed tasks assigned by management.
Operations Manager
4 Years 2 Months- Provided oversight to ensure the branch is operating in compliance with all company and contractual requirements.
- Developed and executed processes to ensure clients are receiving services as authorized.
- Assisted in census and revenue growth by executing effective service delivery of care plans.
- Directed branch and administrative employees in reporting and handling workers compensation and unemployment claims accurately.
- Led team meetings to enhance collaboration and ensure project alignment.
- Assessed administrative staff skills and delivered targeted training and counseling.
- Maintained relationships with all referral sources and conducted community outreach and/or attended employee recruitment events.
- Developed and executed processes to ensure clients received authorized services consistently.
- Prepared and presented weekly/monthly progress reports to Area Director and Regional Director.
- Processed payroll and billing as needed.
- Processed payroll and billing to ensure timely payments and accurate financial records.
- Maintained regular, predictable, consistent attendance and is flexible to meet the needs of the department.
- Followed all Medicare, Medicaid, and HIPAA regulations and requirements.
- Abided by all regulations, policies, and procedures and standards.
- Performed various administrative tasks to support branch operations and enhance team efficiency.
Caregiver
6 Months- Assist residents of up to 100+ daily by getting them up for their three meal course, including general grooming, and assist residents to Dining room
- Facilitated safe transfers of residents to promote independence and comfort. from bed to wheelchair and vice versa
- Communicated regularly with supervisor, health & wellness director, and nurses to ensure resident care continuity
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Monitored resident health metrics, reporting changes to nursing staff for timely interventions and care adjustments.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Surveillance Agent
8 Years 3 Months- Managed 100+ employees across multiple departments to ensure operational efficiency and adherence to safety protocols.
- Built strong communications between Directors and General Manager
- Identified and assessed threat levels of suspicious activities to enhance security measures and protect patrons and assets.
- Observed casino establishment by utilizing cameras, radio transmissions, telephone/cell phones
- Built strong communications between Directors and General Manager
- Acquired understanding of casino operations in Table Games, Slot Department, Main Cage, Food & Beverage, Marketing, and Human Resources
- Drafted inspection reports and issued notices of violations to maintain compliance.
Education
Certificate of Medical Assistant - Medical Assistant
GED - Basic Academic Studies
Skills
Patient safety
Preventive care
Regulatory compliance
Operations oversight
Budgeting and cost control
Schedule management
Collaboration
Team building and leadership
Staff management
Staff training
Community relations
Health advocacy
Cultural competency
Problem-solving
HIPAA compliance
EMR / EHR
Accomplishments
Achieved a non-medical Caregiver certificate.
Certified as a Community Health Worker.
Certified 1st Aid and CPR.
Certification
Certified in Community Health Worker
Timeline
Veteran Caregiver
Senior Wellness Homecare
07.2026 - CurrentRead More
Community Health Representative
Pueblo Of Santa Ana
10.2025 - 06.2026Read More
Registration & Eligibility Specialist
UNM Hospital
06.2025 - 10.2025Read More
Customer Advocate I
Health Care Service Corporation, HCSC
10.2024 - 06.2025Read More
Retail Customer Service Associate
TJ Maxx
09.2024 - 10.2024Read More
Administrative Assistant
Roadrunner Health Services
05.2024 - 09.2024Read More
Operations Manager
Ambercare
02.2020 - 04.2024Read More
Caregiver
Brookdale Senior Assisted Living
08.2019 - 02.2020Read More
Surveillance Agent
San Felipe Gaming Enterprises
02.2011 - 05.2019Read More
PIMA Medical Institute
Certificate of Medical Assistant from Medical Assistant
Read More
Towaoc Community Center-Dept of Education
GED from Basic Academic Studies
Read More